Manager - Sushi Roku

Innovative Dining Group; Palo Alto, Northern (CA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Sushi Roku Palo Alto, part of Innovative Dining Group, is hiring a Restaurant Manager to lead front-of-house operations with a focus on service excellence and team development. You will train staff, uphold standards, and act as a bridge between the team and management in a fast-paced, high-energy setting.

The role requires 3+ years in a high-end restaurant, strong operational skills, and flexibility to work day, evening, or weekend shifts.

Qualifications

• Minimum 3 years of experience in a high-end, high-volume restaurant.
• Must be twenty-one (21) years of age or older.
• Knowledge of food service regulations and proper food handling.
• Strong operational skills and excellent customer service.
• Proficient in Microsoft Suite; OpenTable and Restaurant POS Systems.
• Creative thinker who can run the restaurant while generating new revenue.
• Ability to remain calm and composed under pressure.
• Excellent written and verbal communication skills.
• Flexible schedule; daytime, evening and/or weekend shifts.
• At time of hire, must have a valid Food Handler Card and Alcohol Awareness Training.
• Able to stand for long periods and lift up to 25 pounds.

Responsibilities

• Provide ongoing training and development for front-of-house staff.
• Liaise between team members and management to ensure service standards.
• Execute each shift at the highest level of hospitality.
• Create a positive work environment with a culture of excellence.
• Oversee floor management and guest relations to drive sales.
• Assist with scheduling, purchasing, and cost control (labor, food, beverage, P&L).
• Investigate and resolve guest complaints promptly.
• Oversee maintenance to ensure operational efficiency.
• Ensure compliance with health, sanitation, liquor, safety and employment regulations.

Skills

Restaurant management

High-volume operations

Customer service

Leadership

Communication

Job description

Description

Join the Sushi Roku Team - Now Hiring a Manager!

Are you ready to be part of something truly exciting? Sushi Roku Palo Alto is looking for enthusiastic, hard-working Manager to join our dynamic team!

Sushi Roku is revolutionizing the Japanese dining experience. As part of the renowned Innovative Dining Group, which includes hot spots like BOA Steakhouse and Katana, Sushi Roku blends inventive sushi creations, bold fusion dishes, a lively atmosphere, and an expertly crafted cocktail menu.

We've quickly become the go-to destination for food lovers, trendsetters, and tastemakers from LA, Orange County, Las Vegas, Austin, and beyond. If you're passionate about hospitality and want to be part of a high-energy team in one of Southern California's most sought-after dining spots, we want you on board!

What You'll Do:

A Restaurant Manager provides ongoing training and development to the front-of-house staff and ensures service standards are consistently executed and achieved. Responsibilities include acting as a liaison between team members and management, executing each shift at the highest level of hospitality and acting as an extension of management when working service. The Restaurant Manager creates a positive work environment for our employees through friendly, caring, and professional communication, making sure to pass down a culture of excellence.

Your Key Responsibilities:

• Assist the General Manager with staffing, training and development for all hourly front-of-house employees.
• Ensure that company standards are met by communicating effectively with our employees and consistently reinforcing our policies and procedures.
• Reinforce company rules at all times, including uniform, grooming and timeliness of employees.
• Oversee all areas of service including but not limited to floor management, cultivating relationships with new and returning guests and creating a proactive sales culture with all staff.
• Assist the General Manager with scheduling, purchasing, managing labor, food and beverage costs and P&L statements.
• Aid the General Manager in investigating and resolving guest complaints.
• Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency.
• Ensure compliance with health, sanitation, liquor, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members.
• Embody and deliver on exceptional service and hospitality

Requirements

What we are looking for:

• 3 years of previous and relevant experience in a high-end, high-volume restaurant.
• Must be twenty-one (21) years of age or older.
• Possess a strong familiarity with food service regulations and proper food handling procedures.
• Demonstrate strong operational skills and excellent customer service skills.
• Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems.
• Be a creative thinker who can run the restaurant while generating new sources of revenue.
• Have the ability to remain calm and composed under pressure.
• Excellent communication skills, both written and verbal.
• Must have a flexible schedule, available to work daytime, evening and/or weekend shifts.
• At the time of hire, must have a valid Food Handler Card, a valid Alcohol Awareness Training
• Be able to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting.
• Be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We encourage everyone to respond.