Manager - Sushi Roku

Sushi Concepts Stanford; Palo Alto (CA); On-site; USD 65,000 - 100,000; Full time

Job summary

Sushi Roku Palo Alto is seeking a Restaurant Manager to lead a high-energy front-of-house team and deliver exceptional hospitality in a dynamic dining environment.

You will train staff, uphold service standards, manage scheduling and costs, and ensure guest satisfaction in our renowned Japanese dining concept.

Qualifications

• 3 years of previous and relevant experience in a high-end, high-volume restaurant.
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Responsibilities

• Provide ongoing training and development to the front-of-house staff and ensure service standards are consistently executed and achieved.
• Act as a liaison between team members and management, executing each shift at the highest level of hospitality and passing down a culture of excellence.
• Create a positive work environment through friendly, caring, and professional communication.
• Assist the General Manager with staffing, training and development for all hourly front-of-house employees.
• Ensure company standards are met by communicating effectively and reinforcing policies and procedures.
• Oversee floor management, guest relations, and proactive sales culture.
• Assist with scheduling, purchasing, managing labor, food and beverage costs and P&L statements.
• Investigate and resolve guest complaints.
• Oversee repairs and preventive maintenance to ensure operational efficiency.
• Ensure health, sanitation, liquor, safety, and employment regulations are followed.

Skills

Restaurant management

Customer service

Operations management

Staff training

Scheduling

Microsoft Excel

OpenTable

Restaurant POS systems

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

OpenTable

POS systems

Job description

Description

Join the Sushi Roku Team - Now Hiring a Manager!

Are you ready to be part of something truly exciting? Sushi Roku Palo Alto is looking for enthusiastic, hard-working Manager to join our dynamic team!

Sushi Roku is revolutionizing the Japanese dining experience. As part of the renowned Innovative Dining Group, which includes hot spots like BOA Steakhouse and Katana, Sushi Roku blends inventive sushi creations, bold fusion dishes, a lively atmosphere, and an expertly crafted cocktail menu.

We've quickly become the go-to destination for food lovers, trendsetters, and tastemakers from LA, Orange County, Las Vegas, Austin, and beyond. If you're passionate about hospitality and want to be part of a high-energy team in one of Southern California's most sought-after dining spots, we want you on board!

What You'll Do:

A Restaurant Manager provides ongoing training and development to the front-of-house staff and ensures service standards are consistently executed and achieved. Responsibilities include acting as a liaison between team members and management, executing each shift at the highest level of hospitality and acting as an extension of management when working service. The Restaurant Manager creates a positive work environment for our employees through friendly, caring, and professional communication, making sure to pass down a culture of excellence.

Your Key Responsibilities:

• Assist the General Manager with staffing, training and development for all hourly front-of-house employees.
• Ensure that company standards are met by communicating effectively with our employees and consistently reinforcing our policies and procedures.
• Reinforce company rules at all times, including uniform, grooming and timeliness of employees.
• Oversee all areas of service including but not limited to floor management, cultivating relationships with new and returning guests and creating a proactive sales culture with all staff.
• Assist the General Manager with scheduling, purchasing, managing labor, food and beverage costs and P&L statements.
• Aid the General Manager in investigating and resolving guest complaints.
• Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency.
• Ensure compliance with health, sanitation, liquor, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members.
• Embody and deliver on exceptional service and hospitality

Requirements

What we are looking for:

• 3 years of previous and relevant experience in a high-end, high-volume restaurant.
• Must be twenty-one (21) years of age or older.
• Possess a strong familiarity with food service regulations and proper food handling procedures.
• Demonstrate strong operational skills and excellent customer service skills.
• Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems.
• Be a creative thinker who can run the restaurant while generating new sources of revenue.
• Have the ability to remain calm and composed under pressure.
• Excellent communication skills, both written and verbal.
• Must have a flexible schedule, available to work daytime, evening and/or weekend shifts.
• At the time of hire, must have a valid Food Handler Card, a valid Alcohol Awareness Training
• Be able to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting.
• Be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We encourage everyone to respond.