Assistant General Manager

Laundry Capital Co. LLC; Lowell (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Tips from customers

Sales bonus program

Job summary

Laundry Capital Co. LLC is seeking an Assistant General Manager for our Lowell, MA location.

This role partners with the General Manager to drive exceptional customer experiences and efficient store operations, including wash, dry, and fold services, product promotion, and daily leadership. The ideal candidate has 2+ years in retail or service management, strong communication skills, and a hands-on approach to operations.

Qualifications

• 2+ years in retail, service, sales, or operations management.
• Strong business acumen with ability to manage budgets and drive revenue.
• Hands-on leadership with ability to supervise staff.
• Excellent communication and customer service skills.
• Physically capable to stand for long periods and lift up to 35 lbs.

Responsibilities

• Deliver outstanding customer service and represent the brand.
• Maintain store cleanliness and operational efficiency.
• Supervise staff during shifts and ensure policy adherence.
• Manage inventory of detergents and cleaning supplies.
• Support daily laundromat operations and guest experience.

Skills

Leadership

Customer Service

Operations Management

Staff Supervision

Sales Experience

Inventory Management

Job description

1291 Liberty Springfield, MA 01850

Pay Range

$18.00/hour

Join Our Success Story: As an Assistant General Manager at one of our

Locations

Job Title: Assistant General Manager

Employment Type: Full-Time

Who We Are

Step into the future of laundry services! As America's largest retail laundromat operator, we're not just doing laundry - we're changing an industry. We’ve built over 250 locations since 1996, pioneering the \"super store\" concept. Our 4,000+ sq ft facilities feature cutting-edge equipment, ample seating, and a customer-first approach that is setting industry standards.

What We Offer

Competitive Pay & Earnings Potential:

• Competitive hourly rate.
• Sales-Based Bonus Program.
• Earn Tips from customers as a recognition of exceptional service!

Work-Life Balance & Benefits

• Health Care Coverage Option - Comprehensive medical benefits
• Employee Discount Program - Specialperksand savings.

Additional Perks

• Professional Development & Growth - Advance with a fast-growing company.

Your Role As An Assistant General Manager

As the AGM at our store, you'll partner with the General Manager to drive exceptional customer experiences and operational excellence. In this leadership role, you'll manage wash, dry, and fold services while maintaining pristine store conditions, promoting laundry products, and fostering a welcoming environment. We seek detail-oriented leaders who excel at providing quality service, building community connections, and ensuring smooth daily operations. Join our team to develop your leadership skills while making a positive local impact through exceptional laundry services.

Your Key Responsibilities

• Deliver Outstanding Customer Service - Be the face of ensure a seamless, hassle-free experience.
• Maintain Store Excellence - Keep the store clean, safe, and operating at peak efficiency.
• Staff Supervision -Oversee and support staff during shifts, providing guidance and ensuring adherence to company policies and procedures.
• Inventory Management:Stay ahead of supply needs, from detergent to cleaning supplies, keeping our shelves stocked and our stores clean.
• Operational Support:Assistin the day-to-day management of the laundromat, ensuring the facility is clean, organized, and fully operationalat all times.

Who We’re Looking For

• Proven Leadership Experience - 2+ years in retail, service, sales, or operational management.
• Strong Business Acumen - Experience managing budgets, driving revenue, and controlling costs a plus.
• Maintenance Skills - You are committed to rolling your sleeves up to be hands on and committed to operations and maintenance needs.
• Excellent Communication Skills - You know how to motivate teams and serve customers.
• Strong Sales Mindset - experience working in retail.
• Physically Capable - Able to stand for long periods and lift up to 35 lbs.
• Flexible Schedule -The ability to work evenings and weekends as needed.
• Bilingual: Aplus, butnotrequired.

Ready to Make an Impact?

If you're eager for a rewarding opportunity where you can make a difference, grow your career, and be part of a thriving brand, we want to hear from you!

Job Type: Full-time

Ability To Commute

Work Location: In person