Assistant General Manager

Laundromax; Springfield (MA); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Tips from customers

Medical benefits

Employee discount

Professional development

Job summary

Laundromax is seeking an Assistant General Manager for one of our Springfield locations to partner with the General Manager in driving exceptional customer experiences and operational excellence. You will oversee wash, dry, and fold services, maintain a welcoming environment, and lead a team focused on service quality and efficiency.

The role requires leadership experience in retail or service, a hands-on approach to maintenance, and a willingness to work evenings and weekends.

Qualifications

• Proven leadership experience with 2+ years in retail, service, or operations management.
• Strong business acumen: budgeting, revenue growth, cost control is a plus.
• Hands-on maintenance mindset for store upkeep and equipment.
• Excellent communication to motivate teams and serve customers.
• Strong sales mindset with retail experience.
• Physically capable to stand long periods and lift up to 35 lbs.
• Flexible schedule including evenings and weekends.
• Bilingual is a plus, not required.

Responsibilities

• Deliver outstanding customer service and ensure a seamless guest experience.
• Maintain store excellence: cleanliness, safety, and peak efficiency.
• Oversee staff during shifts, provide guidance, enforce policies.
• Manage inventory: detergents, cleaning supplies, restocking.

Skills

Leadership

Business acumen

Maintenance skills

Communication

Sales mindset

Physical ability

Flexible schedule

Bilingual (optional)

Job description

644 Main St Springfield, MA 01105 Pay Range: $18.00/hour Join Our Success Story: As an Assistant General Manager at one of our Locations Job Title: Assistant General Manager Employment Type: Full-Time

Who we are

Step into the future of laundry services! As America's largest retail laundromat operator, we're not just doing laundry - we're changing an industry. We’ve built over 250 locations since 1996, pioneering the "super store" concept. Our 4,000+ sq ft facilities feature cutting-edge equipment, ample seating, and a customer-first approach that is setting industry standards.

What We Offer

Competitive Pay & Earnings Potential: Competitive hourly rate. Sales-Based Bonus Program. Earn Tips from customers as a recognition of exceptional service!

Work-Life Balance & Benefits: Health Care Coverage Option – Comprehensive medical benefits Employee Discount Program – Specialperksand savings.

Additional Perks:

• Professional Development & Growth – Advance with a fast-growing company.

Your Role as an Assistant General Manager

As the AGM at our store, you'll partner with the General Manager to drive exceptional customer experiences and operational excellence. In this leadership role, you'll manage wash, dry, and fold services while maintaining pristine store conditions, promoting laundry products, and fostering a welcoming environment. We seek detail-oriented leaders who excel at providing quality service, building community connections, and ensuring smooth daily operations. Join our team to develop your leadership skills while making a positive local impact through exceptional laundry services.

Your Key Responsibilities

• Deliver Outstanding Customer Service – Be the face of ensure a seamless, hassle-free experience.
• Maintain Store Excellence – Keep the store clean, safe, and operating at peak efficiency.
• Staff Supervision -Oversee and support staff during shifts, providing guidance and ensuring adherence to company policies and procedures.
• Inventory Management: Stay ahead of supply needs, from detergent to cleaning supplies, keeping our shelves stocked and our stores clean.
• Operational Support: Assist in the day-to-day management of the laundromat, ensuring the facility is clean, organized, and fully operational at all times.

Who We’re Looking For

• Proven Leadership Experience – 2+ years in retail, service, sales, or operational management.
• Strong Business Acumen – Experience managing budgets, driving revenue, and controlling costs a plus.
• Maintenance Skills – You are committed to rolling your sleeves up to be hands on and committed to operations and maintenance needs.
• Excellent Communication Skills – You know how to motivate teams and serve customers.
• Strong Sales Mindset – experience working in retail.
• Physically Capable – Able to stand for long periods and lift up to 35 lbs.
• Flexible Schedule – The ability to work evenings and weekends as needed.
• Bilingual: Aplus, butnotrequired.

Job Facts

Job Title: Assistant General Manager Employment Type: Full-Time Ability to Commute: Work Location: In person

Why Join Our Team?

• Competitive hourly pay and earnings potential
• Sales-based bonus opportunities
• Tips from customers who appreciate great service
• Multiple shifts and flexible scheduling
• Employee discount and commuter benefits
• Career growth with a fast-growing company

Step into the future of laundry services! As one of America’s largest retail laundromat operators, we’re not just doing laundry, we’re transforming the customer experience. Since 1996, we’ve built modern 4,000+ sq ft “super store” laundromats designed with cutting-edge equipment, comfortable spaces, and a customer-first mindset that sets industry standards. At Clean Rite, our people make the difference. We’re proud to build teams that deliver exceptional service while supporting the communities we serve.