Guest Service Agent

Drury Hotels Company, LLC; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Paid time off

Job summary

Drury Inn & Suites - Louisville, KY is seeking a courteous Front Desk Associate to welcome guests, check them in and out, and promote hotel programs. You will contribute to a warm, efficient front desk experience for diverse guests and team members.

The role involves handling guest records, cash transactions, and participation in breakfast and Kickback service, while upholding the Drury standard of hospitality. Enjoy growth opportunities, flexible scheduling, and employee discounts.

Qualifications

• Warm and friendly manner with the public.
• Ability to handle money, make change, and use office machines.
• Willingness to work alone as scheduled.

Responsibilities

• Check guests in and out at the front desk.
• Promote hotel programs and maintain guest records.
• Assist with breakfast and Kickback service, including setting up and serving.

Skills

Customer service

Cash handling

Multi-tasking

English communication

Tools

Office machines

Job description

Property Location:

Drury Inn & Suites - 9501 Blairwood Road , Louisville, Kentucky 40222

What you can expect from us

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together across 150 hotels in 30 states to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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