Assistant General Manager

GIRI Hotels; Andover (MA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Earned paid time off

Medical/dental/vision insurance

401k with employer match

Employee discounts at participating hotels

Job summary

GIRI Hotels seeks an Assistant General Manager in Andover, MA, to assist with leading hotel operations and ensuring high-quality guest experiences. Responsibilities include managing daily operations, overseeing departments like Front Desk and Housekeeping, and ensuring service excellence. Candidates should have at least 2 years of hospitality experience, strong communication skills, and the ability to work flexible hours, including weekends and holidays. Compensation ranges from $50,000 to $55,000 annually, with various employee benefits offered.

Qualifications

• 2+ years of experience in hospitality.
• Previous managerial role overseeing teams.
• Proficient in verbal and written English communication.

Responsibilities

• Assist the General Manager in daily hotel operations.
• Oversee Front Desk, Reservations, and Housekeeping.
• Resolve guest concerns effectively.
• Ensure adherence to hotel policies.

Skills

Customer service excellence

Effective communication

Management experience

Attention to detail

Team oversight

Tools

Property Management Systems (PMS)

Microsoft Outlook

Job description

Work Performed

As Assistant General Manager, you are responsible for effectively assisting the General Manager with leading and managing all aspects of the hotel operation and for delivering results that contribute to the vision and overall success of the hotel.

• Assist General Manager in the day-to-day operation of the hotel in maintaining all standards of guest service
• Assist General Manager to oversee the Front Desk, Reservations, and Housekeeping, and any other relevant departments
• Interface with guests on a daily basis and resolving any concerns that may arise
• Collaborate with the General Manager and department heads to assess and adjust performance throughout the year to stay profitable
• Interface with General Manager with regard to all property activities to ensure adherence to hotel and company policies and/or procedures
• Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.
• Facilitate the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Ensure that all local, state, and federal rules and regulations, as well as any hotel policies and practices, are followed
• Ensure that each guest experience exceeds expectations
• Build and maintain working knowledge of restaurant operations

Requirements

• 2 or more years of experience working in the hospitality field
• Previous experience in a managerial role overseeing a team, preferably in hospitality
• Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information.
• Ability to understand and provide excellent customer service
• Maintain a friendly, cheerful and courteous demeanor at all times
• Must be responsible and be able to work independently
• Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more)
• Ability to stand for long periods of time
• Ability to lift/push up to 50 lbs
• Must be able to work onsite at the hotel location
• Ability to cover shifts as needed for associates
• Hours required: Full Time 45 hours per week for shifts Mid; PM; Must be flexible; Overnight; Weekends; Holidays; AM
• Proficiency in the English language

Additional Preferred Skills/Qualities

• Strong attention to detail
• Second language is a plus, preferably Spanish or French

Compensation

$50,000 - $55,000 Annually

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.