Housekeeping Inspector/Lead

Lightwell Hotel & Spa; Hood River (OR); On-site; USD 38,000 - 52,000; Full time

Job summary

Lightwell Hotel & Spa in Hood River is seeking a Housekeeping Inspector / Lead to guide the floor, conduct thorough quality-control inspections of guest rooms, public spaces, and spa areas, and partner with management to deliver impeccable stays.

You will open the department, prioritize room turns, mentor attendants, provide real-time feedback, and track inventory while keeping communication with Front Desk.

Qualifications

• 2+ years of housekeeping experience in a hotel, resort, or luxury setting.
• Experience as a supervisor, lead, or inspector preferred.
• Strong attention to detail and guest-satisfaction focus.

Responsibilities

• Conduct detailed daily inspections of departed, stayover, public areas, and spa facilities.
• Open the department daily and prioritize room turn order based on arrivals.
• Provide real-time feedback, training, and mentorship to the housekeeping team.
• Track linen, amenities, and inventory; assist with stock and laundry operations.
• Maintain clear Front Desk communication and log maintenance issues in the system.
• Step in to assist with rooms, laundry, or public spaces during peak times.

Skills

Attention to detail

Interpersonal skills

Leadership / Mentoring

English communication

Tools

Property management software

Digital inspection tools

Job description

Join our boutique hotel team in Hood River as a Housekeeping Inspector / Lead. In this key operational role, you will lead by example on the floor, conducting thorough quality-control inspections of guest rooms, public spaces, and spa/amenity areas to ensure our property meets high standards of hospitality and cleanliness . You will support daily room assignments, mentor room attendants, and partner with hotel management to deliver memorable, seamless guest stays .

Core Responsibilities

Conduct detailed daily inspections of departed guest rooms, stayover rooms, public restrooms, hallways, and spa facilities to maintain spotless brand and safety standards .

Assist in opening the department daily, prioritizing room turn order based on arrival schedules, VIP stays, and guest requests .

Provide real-time constructive feedback, training, and ongoing mentorship to room attendants and housepersons to improve cleaning efficiency, consistency, and attention to detail .

Track daily linen, guest room amenity, and cleaning chemical inventory par levels . Assist with stocking supply closets, managing laundry operations, and reducing product waste .

Maintain clear communication with the Front Desk regarding room status updates (clean/vacant/inspected) and log maintenance issues immediately into property management software .

Step in to clean rooms, assist with laundry, or prepare public spaces during peak check-in hours, high occupancy periods, or short-staffed shifts .

Qualifications & Experience

2+ years of housekeeping experience in a hotel, resort, or luxury hospitality setting, with prior experience as a supervisor, lead, or inspector preferred.

Sharp attention to detail (spotting missed dust, smudges, or missing amenities) and a passion for guest satisfaction .

Strong interpersonal skills with the ability to direct, motivate, and coach a diverse housekeeping team in a fast-paced environment .

Proficiency with simple property management software or digital inspection tools, basic email, and mobile messaging. Professional verbal communication skills in English (bilingual in Spanish is a major plus).

Physical Requirements & Working Conditions

Ability to stand, walk, bend, reach, and climb stairs for extended periods across multiple floors, guest rooms, and property grounds throughout entire shifts .

Frequently required to kneel, stoop, crouch, reach above head, handle cleaning equipment, push/pull heavy housekeeping carts, and make beds .

Must regularly lift and move up to 30 pounds and occasionally lift or move up to 50 pounds (linen bags, mattress lifting) . Requires strong close and distance vision to spot minor cleanliness and maintenance issues .