Housekeeping Inspector/Lead

The Lightwell Hotel and Spa; Hood River (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

The Lightwell Hotel and Spa in Hood River is seeking a Housekeeping Inspector / Lead to uphold our high standards of cleanliness across guest rooms, public spaces, and spa areas. You will lead by example on the floor, conduct thorough quality-control inspections, and coordinate daily room assignments with the Front Desk.

In this role you will mentor room attendants, provide training, and partner with management to ensure seamless guest stays even during peak times, while maintaining inventory

Qualifications

• 2+ years of housekeeping experience in a hotel, resort, or luxury setting.
• Lead or inspector experience preferred and strong attention to detail.
• Excellent English communication and ability to coach a diverse team.

Responsibilities

• Conduct detailed daily inspections of guest rooms, public spaces, and spa areas.
• Open the department daily and prioritize room turn order based on schedules.
• Mentor and train room attendants to improve cleaning efficiency and consistency.
• Track inventory levels and assist with supply management and laundry operations.
• Communicate room status with Front Desk and log issues in the property system.
• Step in to assist with cleaning during peak times or short-staffed shifts.

Skills

Leadership

Attention to detail

Interpersonal skills

English proficiency

Tools

Property management software

Digital inspection tools

Job description

Join our boutique hotel team in Hood River as a Housekeeping Inspector / Lead. In this key operational role, you will lead by example on the floor, conducting thorough quality-control inspections of guest rooms, public spaces, and spa/amenity areas to ensure our property meets high standards of hospitality and cleanliness. You will support daily room assignments, mentor room attendants, and partner with hotel management to deliver memorable, seamless guest stays.

Core Responsibilities

• Conduct detailed daily inspections of departed guest rooms, stayover rooms, public restrooms, hallways, and spa facilities to maintain spotless brand and safety standards.
• Assist in opening the department daily, prioritizing room turn order based on arrival schedules, VIP stays, and guest requests.
• Provide real-time constructive feedback, training, and ongoing mentorship to room attendants and housepersons to improve cleaning efficiency, consistency, and attention to detail.
• Track daily linen, guest room amenity, and cleaning chemical inventory par levels. Assist with stocking supply closets, managing laundry operations, and reducing product waste.
• Maintain clear communication with the Front Desk regarding room status updates (clean/vacant/inspected) and log maintenance issues immediately into property management software.
• Step in to clean rooms, assist with laundry, or prepare public spaces during peak check-in hours, high occupancy periods, or short-staffed shifts.

Qualifications & Experience

• 2+ years of housekeeping experience in a hotel, resort, or luxury hospitality setting, with prior experience as a supervisor, lead, or inspector preferred.
• Sharp attention to detail (spotting missed dust, smudges, or missing amenities) and a passion for guest satisfaction.
• Strong interpersonal skills with the ability to direct, motivate, and coach a diverse housekeeping team in a fast-paced environment.
• Proficiency with simple property management software or digital inspection tools, basic email, and mobile messaging. Professional verbal communication skills in English (bilingual in Spanish is a major plus).

Physical Requirements & Working Conditions

• Ability to stand, walk, bend, reach, and climb stairs for extended periods across multiple floors, guest rooms, and property grounds throughout entire shifts.
• Frequently required to kneel, stoop, crouch, reach above head, handle cleaning equipment, push/pull heavy housekeeping carts, and make beds.
• Must regularly lift and move up to 30 pounds and occasionally lift or move up to 50 pounds (linen bags, mattress lifting). Requires strong close and distance vision to spot minor cleanliness and maintenance issues.