Front Desk Sales

Heights Wellness Retreat; Holly Springs (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Wellness resources

401(k)

PTO

Parental Leave

Large Employee Retreat

Job summary

Heights Wellness Retreats is seeking a passionate Sales Specialist to guide guests toward personalized membership paths, combining wellness offerings with exceptional client care.

You’ll conduct consultations, present tailored options, and promote massage, skin therapies, and other wellness services while supporting daily retreat operations and ensuring a premium guest experience.

Qualifications

• 1–3 years of experience in sales, guest services, or a wellness-focused environment.
• Previous experience in membership sales is required.
• Natural ability to connect, listen, and inspire trust.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Thrives in collaborative team settings.

Responsibilities

• Lead personalized consultations to understand each guest’s wellness goals.
• Present tailored membership options and guide guests through their next steps.
• Promote the therapeutic/wellness benefits of massage therapy, skin therapy, and wellness therapies.
• Support daily Retreat operations including check-in, transitions, and front desk excellence.
• Excellent phone etiquette with an upbeat tone and strong articulation.
• Collaborate with therapists and team members to ensure a seamless, elevated experience.

Skills

Sales experience

Guest services

Membership sales

Communication skills

Computer literacy

Team collaboration

Problem solving

Positive energy

Tools

Basic computer software

Job description

Benefits

• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Wellness resources
• 401(k)

At Heights Wellness Retreats, we believe that wellness is not a luxury‑it’s a lifestyle. We also believe wellness starts from within—and that includes our team. We’re the only wellness destination that combines premium massage and skincare therapy with Medical Grade touchless therapies UNDER ONE ROOF!

We’re looking for a passionate and purpose-driven Sales Specialist to help guests embrace their full potential through personalized membership paths. This is a sales role built on relationships, empathy, and expert communication.

Why You’ll Love It Here

• Serene and Tranquil Areas
• Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more
• Complementary Touchless Therapy Membership
• Flexible Schedules
• Professional and Safe Environment
• Paid Training
• Competitive Pay includes tips, commission, and bonus opportunities
• Growth Opportunities
• Health Insurance
• 401(k ) matching
• Employee Discounts
• Opportunities for advancement
• PTO
• Parental Leave
• Large Employee Retreat with its own outdoor space

Schedule/Expected work hours

• 6–8-hour shifts
• Full and part-time positions available (nights and weekends)

Responsibilities

• Lead personalized consultations to understand each guest’s wellness goals.
• Present tailored membership options and guide guests through their next steps.
• Promote the therapeutic/wellness benefits of massage therapy, skin therapy, and wellness therapies.
• Support daily Retreat operations including check-in, transitions, and front desk excellence.
• Excellent phone etiquette with an upbeat tone and strong articulation.
• Collaborate with therapists and team members to ensure a seamless, elevated experience.

Qualifications

• 1-3 years of experience in sales, guest services, or a wellness-focused environment.
• Previous experience in membership sales is required.
• Natural ability to connect, listen, and inspire trust.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Thrives in collaborative team settings.

Core Values

• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Success

Each Heights Wellness Retreat location is independently owned and operated by franchisees of Elevated Brands Franchising ("EBF"). Franchisees are the sole employers in their Heights Wellness Retreat location, and franchisees are not acting as an agent of EBF or its affiliates. Hiring criteria, benefits, and compensation are set by each individually owned and operated Heights Wellness Retreat location which may vary from location to location.