Assistant General Manager

McDonald's; Havre de Grace (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible schedules

Leadership-focused culture

Career progression opportunities

Archways to Opportunity education bene

Colorado Technical University tuition/

Job summary

Dukart Management LLC, a McDonald's franchisee, is seeking an Assistant General Manager to lead daily operations, support the General Manager, and develop leaders in a fast-paced restaurant environment.

The role focuses on training, food safety, inventory, and people development to drive guest satisfaction and profitability. Growth toward a General Manager role is emphasized in a supportive culture.

Qualifications

• Previous experience in people management and training.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage operations, inventory, and financial records.
• Excellent customer service and problem-solving skills, including experience resolving escalated guest issues.
• Ability to uphold and enforce company policies and standards.
• Restaurant or food service experience preferred.

Responsibilities

• Lead restaurant operations during assigned shifts to deliver a great guest experience.
• Support department areas such as Guest Experience, Kitchen Operations, and People Development.
• Guest Experience: Ensure team members deliver exceptional hospitality, maintain organized service areas (Front Counter, Drive-Thru, McCafé), and execute promotions effectively.
• Kitchen Operations: Maintain food safety, quality, and speed standards, manage food costs, and ensure kitchen team training on menu items and procedures.
• People Development: Assist with hiring, onboarding, training, and scheduling to meet sales and profit goals while fostering an engaged, motivated team.
• Handle escalated customer concerns with professionalism and empathy, leading effective customer recovery to turn challenges into positive experiences.
• Monitor performance metrics, set goals, and provide feedback and coaching.
• Manage inventory, cash control, and operational systems to support profitability.
• Promote a positive work environment that upholds our culture of respect, teamwork, and accountability.
• Partner with the General Manager to identify opportunities for operational and people improvement.

Skills

People management

Leadership

Training experience

Communication

Customer service

Job description

This position is with Dukart Management LLC, an independent franchisee of McDonald's restaurants. Dukart Management owns a license to use McDonald's logos and food products in operating its restaurants, but it is a separate company and employer from McDonald's USA. As your employer, Dukart Management is solely responsible for all employment matters at its restaurants, including hiring, firing, discipline, supervision, staffing, and scheduling. McDonald's USA has no control over these employment matters and will not receive or be involved in your employment application or hiring decisions.

Known for its commitment to quality, customer service, and people development, Dukart Management operates several McDonald's restaurants in the region and strives to provide a supportive, growth-oriented workplace. The company is also dedicated to positively impacting the local communities where it operates.

About The Role

As an Assistant General Manager, you'll play a vital role in leading daily restaurant operations while developing the skills and experience to advance into a General Manager role. Working closely with the General Manager, you'll ensure every shift runs smoothly, team members are supported, and guests enjoy a fast, accurate, and friendly experience every visit. You'll help oversee restaurant systems including training, food safety, inventory management, and people development - building both your leadership skills and operational expertise along the way.

What You'll Do

• Lead restaurant operations during assigned shifts to deliver a great guest experience
• Support department areas such as Guest Experience, Kitchen Operations, and People Development:
• Guest Experience: Ensure team members deliver exceptional hospitality, maintain organized service areas (Front Counter, Drive-Thru, McCafé), and execute promotions effectively
• Kitchen Operations: Maintain food safety, quality, and speed standards, manage food costs, and ensure kitchen team training on menu items and procedures
• People Development: Assist with hiring, onboarding, training, and scheduling to meet sales and profit goals while fostering an engaged, motivated team
• Handle escalated customer concerns with professionalism and empathy, leading effective customer recovery to turn challenges into positive experiences
• Monitor performance metrics, set goals, and provide feedback and coaching
• Manage inventory, cash control, and operational systems to support profitability
• Promote a positive work environment that upholds our culture of respect, teamwork, and accountability
• Partner with the General Manager to identify opportunities for operational and people improvement

What You'll Bring (and Learn)

• Previous experience in people management and training
• Strong leadership, communication, and interpersonal skills
• Proven ability to manage operations, inventory, and financial records
• Excellent customer service and problem-solving skills, including experience resolving escalated guest issues
• Ability to uphold and enforce company policies and standards
• Restaurant or food service experience preferred

We're a locally owned McDonald's organization that values respect, teamwork, and growth. Our leaders are developed from within, our ideas are heard, and our success is shared.

Here's What We Offer

• Predictable, flexible schedules that fit your life
• A leadership-focused culture built on teamwork and accountability
• Recognition for great work and career milestones
• Growth opportunities in leadership, business management, and people development
• Educational benefits through Archways to Opportunity, including:
• Free high school diploma program
• College tuition assistance
• English language learning
• Career advising and development resources
• Exclusive partnership with Colorado Technical University (CTU) - earn associate, bachelor's, or master's degrees with reduced or fully covered tuition
• Locally owned and operated - your leadership directly supports our community

Here, your effort counts, your leadership is valued, and your growth is supported- whether you're leading shifts today or preparing for a restaurant management career tomorrow.