Assistant General Manager

Sully's Steamers Davidson; Davidson (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Advancement opportunities

Free meals

Flexible schedule

Paid time off

Employee discounts

Free uniforms

Training & development

Job summary

Sully's Steamers Davidson is seeking an Assistant General Manager to lead daily restaurant operations, ensuring high-quality food, service, and guest satisfaction. You will coach staff, manage schedules, control costs, and enforce safety and sanitation standards while upholding company policies in a fast-paced, guest-focused setting.

This role reports to the General Manager and offers advancement opportunities within a supportive hospitality team.

Qualifications

• Proficient with MS Word, Excel and Google Suite for reporting and scheduling.
• Experience in restaurant operations and people management preferred.
• Willingness to undergo a background check and provide valid work authorization.

Responsibilities

• Lead daily restaurant operations to ensure high-quality food and guest experience.
• Coach and schedule staff; monitor performance and development.
• Control costs and enforce sanitation, safety, and company policies.
• Respond to guest feedback and drive guest satisfaction and repeat visits.
• Communicate with the General Manager to align on goals and standards.
• Monitor training and set performance expectations for team members.

Skills

MS Word

Excel

Google Suite

People management

Operations management

Job description

Benefits

• Advancement opportunities
• Free meals
• Flexible schedule
• Paid time off
• Employee discounts
• Free uniforms
• Training & development

Company Overview

Sully's Steamers creates delicious sandwiches by placing excellent ingredients between two halves of a bagel. The sandwich is placed in a steamer, creating a hot, melty, tasty meal that no other concept creates. We are committed to providing a joyful work environment fostered by a crew of like-minded hospitality professionals.

Job Summary

The Assistant General Manager is responsible for effectively leading Sully’s Steamers Restaurant according to operational policies and procedures. This position reports to the General Manager.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Along with supervising portion control and quantities of preparation to minimize waste.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent, high-quality food preparation and service, including responding to guests' complaints and turning dissatisfied guests into return guests.
• Provide direction to employees regarding operational and procedural issues.
• Follows up with employees on assigned tasks.
• Monitor training of employees during shift
• Develop employees by providing ongoing feedback and establishing performance expectations.

Qualifications

• Knowledge of computers (MS Word, Excel, Google Suite).
• Proficient in the following dimensions of restaurant functions: food planning and preparation, security, company policies and procedures, and personnel management.
• Must possess a valid driver's license.
• Must be eligible to work in the United States.
• Must willing to submit to a background check.