General Manager

Sully's Steamers; Spartanburg (SC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Travel opportunities

Advancement opportunities

Free meals

Flexible schedule

Paid time off

Job summary

Sully's Steamers in Spartanburg, SC, is seeking a General Manager to oversee daily restaurant operations, staff development, inventory, and guest satisfaction.

You will optimize profits, ensure food safety and service quality, and lead hiring, training, scheduling, and performance reviews to drive a joyful, high‑performing team.

This role requires strong leadership, financial acumen, and a passion for hospitality.

Qualifications

• College degree preferred or equivalent experience.
• Proficient with MS Word, Excel, and Google Suite.
• Knowledge of kitchen operations, sanitation, and food safety standards.

Responsibilities

• Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
• Adhere to company standards to increase sales and minimize costs, including food, beverage, supply, utility, and labor.
• Complete financial (invoices, reporting) and payroll-related duties accurately and on time.
• Coordinate with corporate office for provisioning and purchasing of supplies.
• Enforce sanitary practices for food handling and maintenance of kitchen and dining areas.
• Ensure compliance with laws and company policies, maintaining a professional restaurant image.
• Ensure consistent, high-quality food preparation and service; estimate needs and place orders.
• Provide direction to employees and oversee hiring, training, and performance reviews.
• Maintain schedules and staffing to cover all shifts.
• Engage with the local community to strengthen the Sully’s Steamers brand.

Skills

Food planning

Purchasing

Sanitation

Security

Policies & procedures

Personnel management

Record keeping

Reports

Education

College degree preferred

Tools

MS Word

Excel

Google Suite

Job description

Company Overview

Sully's Steamers creates delicious sandwiches by placing excellent ingredients between two halves of a bagel. The sandwich is placed in a steamer, creating a hot, melty, tasty meal that no other concept creates. We are committed to providing a joyful work environment fostered by a crew of like-minded hospitality professionals.

Job Summary

The General Manager is responsible for managing the daily operations of our restaurant, including the selection, development, and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits, and ensure that guests are satisfied with their dining experience.

Responsibilities

• General
  • Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
• Financial
  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor.
  • Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
  • Work with corporate office staff for efficient provisioning and purchasing of supplies
• Food safety and planning
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances, while maintaining a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Responsible for ensuring consistent, high-quality food preparation and service.
  • Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
• Guest Service
  • Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Personnel
  • Provide direction to employees regarding operational and procedural issues.
  • Interview hourly employees. Direct hiring, supervision, development, and, when necessary, termination of employees.
  • Conduct orientation for new employees, explain Sully’s Steamers Philosophy, and oversee training.
  • Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
  • Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.
• Community Involvement
  • Provide a strong presence in the local community and a high level of community involvement by restaurants and personnel.
• Qualifications
  • A college degree is preferred. A combination of practical experience and education will be considered as an alternative.
  • Knowledge of computers (MS Word, Excel, Google Suite).
  • Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and preparation of reports.
  • Must be ServSafe certified (Certification can be obtained after hire)
  • Must possess a valid driver's license.
  • Must be eligible to work in the United States.
  • Must willing to submit to a background check.

Benefits

• Travel opportunities
• Advancement opportunities
• Free meals
• Flexible schedule
• Paid time off

Company Overview

Sully's Steamers creates delicious sandwiches by placing excellent ingredients between two halves of a bagel. The sandwich is placed in a steamer, creating a hot, melty, tasty meal that no other concept creates. We are committed to providing a joyful work environment fostered by a crew of like-minded hospitality professionals.

Job Summary

The General Manager is responsible for managing the daily operations of our restaurant, including the selection, development, and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits, and ensure that guests are satisfied with their dining experience.

Responsibilities

• General
  • Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
• Financial
  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor.
  • Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
  • Work with corporate office staff for efficient provisioning and purchasing of supplies
• Food safety and planning
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances, while maintaining a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Responsible for ensuring consistent, high-quality food preparation and service.
  • Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
• Guest Service
  • Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Personnel
  • Provide direction to employees regarding operational and procedural issues.
  • Interview hourly employees. Direct hiring, supervision, development, and, when necessary, termination of employees.
  • Conduct orientation for new employees, explain Sully’s Steamers Philosophy, and oversee training.
  • Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
  • Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.
• Community Involvement
  • Provide a strong presence in the local community and a high level of community involvement by restaurants and personnel.
• Qualifications
  • A college degree is preferred. A combination of practical experience and education will be considered as an alternative.
  • Knowledge of computers (MS Word, Excel, Google Suite).
  • Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and preparation of reports.
  • Must be ServSafe certified (Certification can be obtained after hire)
  • Must possess a valid driver's license.
  • Must be eligible to work in the United States.
  • Must willing to submit to a background check.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Sully's Steamers Corporate.