Assistant General Manager

aquatotsajt; Dallas (TX); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health Insurance w/ HSA & FSA options

Employer-paid dental and vision

401(k) with company match

Paid Time Off (PTO)

Parental Leave

Employee discount on lessons

Job summary

Aqua-Tots Swim School in Richardson, TX is seeking an Assistant General Manager to lead daily operations, enhance the customer experience, and drive sales growth while ensuring safe, world-class swim lessons. You will oversee front desk and aquatics teams, support scheduling, coach staff, and maintain facility and brand standards to deliver consistent, high-quality service for every family.

Flexible availability and management experience are required; CPR certification and a HS diploma or GED

Qualifications

• Strong customer service and people leadership skills.
• Ability to build teams, solve problems, and create positive experiences.
• Flexible availability including afternoons/evenings and weekends as needed.

Responsibilities

• Support School Operations – assist in overseeing daily operations, facility and brand standards.
• Lead Front Desk & Aquatics Teams – provide leadership and support for frontline staff and aquatic leadership.
• Drive Customer Experience & Sales – educate families on Learn to Swim, support enrollment conversations, deliver positive experiences.

Skills

Customer service

People leadership

Team building

Flexible availability

Education

High School diploma or GED

Bachelor’s degree preferred

Job description

Assistant General Manager – Aqua-Tots Swim School

(Swim School Manager, Operations Manager, Aquatics Manager)

Location: Richardson, TX

Job Type:Full-Time

Pay Range: $40,000-$45,000

Schedule:Flexible availability required, including afternoons/evenings and weekends to meet the needs of the school and season.

Benefits:

• Health Insurance w/ HSA & FSA options
• Employer-paid dental and vision
• 401(k) with company match
• Paid Time Off (PTO)
• Parental Leave
• Employee discount on lessons

This role leads team development, customer experience, sales growth, and daily swim school operations to ensure families receive world-class swim lessons in a safe and welcoming environment.

Welcome to Aqua-Tots!

At Aqua-Tots, we are saving lives by teaching children how to become safe and confident swimmers for life.

Are you looking for a company that invests in its leaders and promotes growth from within?

Do you thrive in a mission-driven culture where your work makes a difference every day?

If so, you may be exactly whowe’relooking for.The right leader will be welcoming, enthusiastic, and embody ourCore Behaviors: Be Friendly and Caring, Be Driven and Focused, Be Humble and Genuine, and Be Willing and Bold.

What You’ll Do

Support School Operations – Partner with the General Manager to help oversee daily school operations, maintain facility and brand standards, and ensure the pool, deck, and front office operate smoothly.

Lead Front Desk & Aquatics Teams – Provide leadership and support to Front Desk teammates and Aquatic leadership to ensure consistent service, communication, and team accountability.

Drive Customer Experience & Sales – Help maintain high customer engagement by educating families on the Aqua-Tots Learn to Swim program, supporting enrollment conversations, and ensuring a positive experience for every family.

Manage Scheduling & Coverage – Support team scheduling and daily coverage to ensure proper staffing for swim lessons and front office operations.

Coach & Develop Teammates – Assist with hiring, training, mentoring, and evaluating teammates while helping maintain a positive, high-performing team culture.

Monitor Quality & Consistency – Ensure swim lessons, customer interactions, and facility standards consistently reflect the Aqua-Tots brand and experience.

Support School Performance – Assist the General Manager in tracking sales performance, monitoring customer feedback, and supporting operational initiatives that help the school grow.

WhatWe’reLooking For

• 1+ years of management experience(operations, hospitality, education, or retail preferred)
• Strongcustomer service and people leadership skills
• Someone whothrives on building teams, solving problems, and creating positive experiences
• Flexible availability to meet the needs of the school
• High School diploma or GEDrequired;Bachelor’sdegree preferred
• CPR certified & Certified PoolOperator (CPO) license(or willing to obtain —we’llprovide training)

Ready to Dive In?

If you're ready to lead with purpose, inspire a team, and make a lasting impact on families in your community,

Legacy Swim School proudly operates 44 Aqua-Tots locations across multiple states, creating opportunities for leaders to grow their careers within our expanding organization.