Assistant General Manager

Pyramid Global Hospitality; Brookline (MA); On-site; USD 112,000 - 122,000; Full time

Job summary

The Arcadian Hotel Brookline, part of Pyramid Global Hospitality, is seeking an Assistant General Manager to oversee daily hotel operations and ensure outstanding guest experiences. Working with the General Manager, you will guide front desk, housekeeping, F&B, maintenance, and other departments toward sharing a common standard of service.

Ideal candidates bring 3–5 years in hotel leadership, a hospitality degree, and bilingual English and Spanish.

Qualifications

• Bachelor's degree in Hospitality or related field preferred.
• 3–5 years of progressive hospitality leadership experience.
• Bi-lingual in English and Spanish preferred.

Responsibilities

• Oversee day-to-day hotel operations with the General Manager.
• Supervise front desk, housekeeping, F&B, maintenance and other departments.
• Ensure adherence to brand standards, policies, and service levels.
• Promote guest-centric service and promptly address issues.
• Assist in budgeting, cost control and staff development.

Skills

Leadership

Guest service

Operations management

Communication

Problem-solving

Education

Bachelor's degree in Hospitality or related

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to The Arcadian Hotel Brookline, a distinctive property in the Pyramid Global Hospitality portfolio, located just minutes from downtown Boston. Featuring 264 guest rooms and 5,500 sq ft of meeting space, this newly renovated hotel offers a modern and comfortable work environment in one of the area's most charming and historic neighborhoods.

At The Arcadian, we pride ourselves on creating a welcoming atmosphere rooted in community, creativity, and connection. As a member of our team, you'll have the opportunity to work in a dynamic and supportive environment, surrounded by the character of Brookline and its mix of local shops, restaurants, and cultural landmarks.

We offer a variety of opportunities across departments, including guest services, food and beverage, housekeeping, sales, and more. Whether you're starting your career or looking to grow within the industry, you'll find a team that values collaboration, professionalism, and a passion for service.

Joining our team means becoming part of a people‑first culture where your growth and success are supported every step of the way. If you're ready to build your career in a welcoming and engaging environment, we invite you to explore opportunities at The Arcadian Hotel Brookline and apply today.

What You Will Have An Opportunity To Do

Come grow with us at this terrific hotel in Brookline!

The Assistant General Manager (AGM) plays a crucial role in the overall success and smooth operation of the hotel. Working closely with the General Manager, the AGM is responsible for overseeing various aspects of hotel management, ensuring exceptional guest experiences, and supporting the achievement of financial and operational goals.

Key Responsibilities

• Assist the General Manager in the day‑to‑day management of all hotel operations.
• Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others.
• Ensure adherence to hotel policies, procedures, and service standards.
• Foster a guest‑centric culture by promoting excellent customer service and satisfaction.
• Address and resolve guest concerns and complaints promptly and effectively.
• Monitor and respond to online reviews and feedback to enhance the overall guest experience.
• Assist in budget planning and monitor financial performance against established goals.
• Help control operating expenses and manage budgets for each department.
• Participate in the recruitment, training, and development of staff.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive and inclusive work environment.
• Monitor and maintain quality standards throughout the hotel.
• Implement and enforce brand standards and ensure compliance with relevant regulations.
• Oversee maintenance and cleanliness of the hotel facilities.
• Coordinate with maintenance staff to ensure proper functioning of equipment and systems.
• Ensure the implementation and adherence to security and safety protocols.
• Collaborate with relevant authorities to address any security concerns.
• Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data.

What are we looking for?

The Ideal Candidate Will Meet The Following Criteria

• Requires a proven record as a successful leader as an Assistant General Manager, Front Office Manager, or Director of Operations.
• At least 3-5 years of progressive hospitality experience in hotels is required.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
• Hotel experience with a strong background in Housekeeping, Maintenance, Food & Beverage Operation and Human Resources Leadership.
• Bi‑lingual in English and Spanish preferred.
• Exceptional leadership, communication, problem‑solving abilities, and critical thinking skills.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.

Compensation

$112,000

$122,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.