Sales Manager

BENCHMARK; Brookline (MA); On-site; USD 75,000 - 85,000; Full time

Job summary

Pyramid Global Hospitality is seeking a highly motivated Sales Manager for The Arcadian Hotel Brookline, near downtown Boston. The role focuses on proactive sales, group business, and account development across markets, with an emphasis on meeting revenue targets and delivering service excellence.

The ideal candidate has a bachelor's degree, 5+ years in hotel sales, Salesforce (Delphi) experience, and strong communication and analytical skills.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years’ experience as a Sales Manager in a hotel/resort environment.
• Salesforce (Delphi) experience preferred.
• Strong verbal and written communication with clients and team.
• Analytical skills to identify revenue opportunities and threats.
• Ability to work independently and cross‑functionally to achieve goals.
• Ability to thrive in a multi‑tasked and fast‑paced environment.
• Availability to work weekends, nights and holidays.

Responsibilities

• Make personal visits to target areas and call on companies and associations located in a specific market or area.
• Book meetings, conferences, and social guests from assigned areas.
• Dedicate majority of time to direct telephone sales.
• Rework and maintain old account files and solicit new accounts.
• Respond to all correspondence from assigned areas and trace dates for reworking and follow up.
• Set‑up site inspections and follow through.
• Attend trade shows pertinent to assigned areas and attend meetings, seminars, and functions through membership in association.
• Maintain a working relationship with departments interacting with convention groups.
• Develop new accounts and stay abreast of industry trends.
• Meet sales goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual basis.

Skills

Sales management

Verbal communication

Analytical skills

Team player

Education

Bachelor's degree or equivalent

Tools

Salesforce (Delphi)

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About the Arcadian Hotel Brookline

Welcome to The Arcadian Hotel Brookline, a distinctive property in the Pyramid Global Hospitality portfolio, located just minutes from downtown Boston. Featuring 264 guest rooms and 5,500 sq ft of meeting space, this newly renovated hotel offers a modern and comfortable work environment in one of the area's most charming and historic neighborhoods. At The Arcadian, we pride ourselves on creating a welcoming atmosphere rooted in community, creativity, and connection. As a member of our team, you'll have the opportunity to work in a dynamic and supportive environment, surrounded by the character of Brookline and its mix of local shops, restaurants, and cultural landmarks. We offer a variety of opportunities across departments, including guest services, food and beverage, housekeeping, sales, and more. Whether you're starting your career or looking to grow within the industry, you'll find a team that values collaboration, professionalism, and a passion for service. Joining our team means becoming part of a people-first culture where your growth and success are supported every step of the way.

Position Overview

We are looking for a highly motivated and analytical individual with experience in driving sales revenues for hotels or resorts to join our team as Sales Manager. This role is a key position that will be responsible proactively soliciting and managing group business in the assigned vertical markets and the assigned geographical market. Actively up‑sell to maximize revenue opportunities. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer & guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers to continue to grow the account. The successful candidate will have a proven track record of achieving sales goals, be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team.

Key Responsibilities

• Make personal visits, when necessary, to target areas and call on Companies and associations located in a specific market or area.
• Book meetings, conferences, and social guests from assigned areas.
• Dedicate majority of time to direct telephone sales.
• Rework and maintain old account files and solicit new accounts.
• Respond to all correspondence from assigned areas and trace dates for reworking and follow up.
• Set‑up site inspections and follow through.
• Attend trade shows pertinent to assigned areas and attend meetings, seminars, and functions through membership in association.
• Maintain a constant contact with Corporate and Association meeting planners; maintain membership and contacts in hotel industry associations.
• Maintain a working relationship with departments interacting with convention groups.
• Develop new accounts.
• Stay abreast of industry trends and make recommendations of changes, which would affect operations.
• Maintain accurate forecast and recap information.
• Set‑up and conduct site inspections for entire property.
• Meet sales goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual basis.

What are we looking for?

• Bachelor’s degree or equivalent experience.
• 5+ years’ experience as a Sales Manager in a hotel/resort environment.
• SalesForce (Delphi) experience preferred.
• Ability to effectively communicate verbally and in written form with the public as well as other team members.
• Essential statistical and analytical skills required to identify revenue opportunities and shortfalls.
• Ability to work both independently and cross‑functionally to achieve goals.
• Ability to thrive in a multi‑tasked and fast‑paced environment.
• Someone with the availability to work when the events are happening, i.e. weekends, nights and holidays.

Compensation

$75000 - $85000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.