Front Desk Agent

Pyramid Global Hospitality; Waltham (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus $100

Sign-on bonus after 90 days $250

Job summary

Pyramid Global Hospitality invites applications for a Front Desk Agent at Embassy Suites Boston/Waltham. You will greet guests, check in, and provide local information with a focus on creating a welcoming experience.

We value an outgoing personality, strong communication, and a passion for hospitality. The position offers $21.00 per hour, with opportunities to grow within a diverse, globally connected organization. Weekend and holiday shifts are required.

Qualifications

• High school diploma required or equivalent.
• Strong desire to make an impact on others.
• Outgoing, engaging personality.
• Computer skills required.
• Excellent verbal and written communication.
• Ability to work in a fast-paced setting.
• Ability to stand for duration of shift.
• Availability to work weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service with engagement and genuine interest.
• Check guests in, manage credits, note special requests, and provide accurate information.
• Resolve issues and WOW guests through recovery when needed.
• Promote and sell hotel programs.
• Interact with hotel staff professionally and assist other departments.
• Be knowledgeable of emergency procedures and policies.
• Maintain house bank.
• Communicate pertinent information to the manager on duty.
• Follow posted procedures for posting, charges, cashing checks, deposits and refunds.
• Assist other departments as needed.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Computer skills

Education

High school diploma

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

What you will have an opportunity to do:

We are excited to announce that we are under new management and currently hiring motivated, reliable team members to join our refreshed and growing team! Start your new position with a sign on bonus waiting for you of $100 and then $250 after 90 days of employment! The Embassy Suites Boston/Waltham invites you to experience the best of Boston Massachusetts and surrounding areas! Our property is a true reflection of the city, filled with strong community and creativity throughout the halls. We are excited to welcome talented and highly motived individuals who have our passion for excellence.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What are we looking for?

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$21.00

$21.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.