Assistant General Manager

Wawa, Inc.; Bradenton (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant General Manager to lead store operations and enhance customer experiences. In this pivotal role, you will supervise staff, implement training plans, and ensure adherence to safety protocols. Your leadership will drive performance improvements while fostering community relationships. Join a caring team dedicated to excellence and growth, where your contributions can make a significant impact. If you're ready to take your career to new heights, this opportunity is perfect for you.

Qualifications

• Leadership experience in food service is preferred.
• Strong relationship-building and leadership skills are essential.

Responsibilities

• Lead store operations in the absence of the General Manager.
• Ensure a pleasant shopping experience and manage staff development.
• Analyze business performance and develop action plans.

Skills

Customer Service

Leadership

Critical Thinking

Teamwork

Communication

Education

High School Diploma or GED

Job description

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Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. At Wawa, you’ll be part of a caring team dedicated to helping us all fly high – together. We’re team players, day-brighteners, and go-getters, building skills to thrive and opening doors to new career opportunities. We’re proud to be a part of a successful team of Associate owners who shape our success and are committed to our communities and each other. When we fly together, there’s no limit to how far we can go.

Ready to reach new heights? Join our team and get ready to soar.

Job Description

The Assistant General Manager (AGM) leads store operations in the absence of the General Manager and supports all facets of store management. Responsibilities include reviewing business results, supporting staff development, managing safety, and ensuring an exceptional customer experience. The AGM also assists with managing fuel operations where applicable.

Principal Duties

1. Ensure a pleasant shopping experience, respond to customer inquiries, and solicit feedback to meet customer expectations.
2. Implement training plans for Customer Service Associates (CSAs) and ensure safety, security, quality, and operational policies are followed.
3. Supervise daily tasks and performance of all associates, including recruiting, training, coaching, and recognition.
4. Coordinate work schedules and daily activities, supporting fuel store operations as needed.
5. Analyze business performance, review reports, and manage shrink and spoilage.
6. Oversee cash and lottery processes.
7. Develop and execute action plans based on trend analysis to improve store performance.
8. Build community relationships to connect the store with its local area.
9. Ensure safety protocols are followed and serve as the store safety leader.

Essential Functions

• Work effectively both independently and as part of a team.
• Communicate clearly in both oral and written form.
• Provide excellent customer service.
• Handle multiple projects with minimal supervision.
• Apply critical thinking and root cause analysis to solve problems.
• Understand store finances and their impact on business.
• Perform physical activities such as standing, walking, reaching, lifting up to 35 lbs, and other movements as required.
• Demonstrate strong relationship-building and leadership skills.
• Learn and use store technology effectively.

Basic Qualifications

• High School Diploma or GED.
• Leadership experience, preferably in food service.
• Flexible availability, including weekends and holidays.
• Experience in store operations, staff training, sales, and expense management.
• Serve Safe Certification.
• Willingness to relocate if necessary.

Wawa provides reasonable accommodations during the application process upon request. For assistance, contact our Associate Service Center at [e-mail] or 1-800-444-9292.

Wawa is an equal opportunity employer committed to a fair and respectful work environment. We do not discriminate based on race, gender, age, or other protected characteristics.