Assistant General Manager

ComForCare Home Care - Kansas City; Blue Springs (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

401(k)

Health insurance

Training & development

Job summary

A leading children's training organization is seeking an Assistant General Manager in Blue Springs, Missouri. This role involves overseeing daily operations, managing relationships with families, and coaching students in a positive environment. Ideal candidates should have strong leadership and organizational skills, be comfortable working with children, and have a background in sales and customer service. The position includes opportunities for training and professional development.

Qualifications

• Experience in sales and customer service within a business environment.
• Comfort working physically with kids and in a physically intensive environment.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee center operations and ensure KPI adherence.
• Manage customer relationships and provide exceptional service.
• Coach students and ensure their safety during activities.

Skills

Leadership

Customer service

Sales experience

Coaching

Communication

Tools

CRM Tools

Social Media Platforms

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• 401(k)
• Health insurance
• Training & development

WHAT IS KIDSTRONG?

KidStrong is a science-based kids training program that builds strong, confident, high-character kids. We do this in weekly, 45 minute developmentally-appropriate classes. Each class includes unique science-based fitness games led by highly trained, kid-focused coaches.

KidStrong Olathe is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

At KidStrong, Assistant General Managers are the heartbeat of our centers, serving as dynamic leaders who inspire and drive success. As the second-in-command, you’ll partner closely with the General Manager to cultivate a culture of growth, development, and excellence—empowering both our passionate coaches and the incredible families who walk through our doors.

If you’re ready to take on a role where your leadership creates a lasting impact on kids, families, and team members, we want you on our team!

RESPONSIBILITIES

CENTER OPERATIONS

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center.
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Schedule and sell KidStrong events such as camps and parties, to maximize center profitability.
• Support the social media presence with on-brand, organic posts, stories, reels. Respond timely to social media inquiries.

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

LEADERSHIP

• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 10-18 coaching hours per week.
• Additional duties as assigned by General Manager.

DNA / Competencies

• Exhibit High Standards
• Leads by Example
• Passion
• Command Presence
• Desire to Teach Kids
• Professional
• Mentor
• Planning/Organizing
• Oral/Written Communication
• Teamwork
• Coachable/Low Ego Mindset
• Adaptability