Assistant General Manager

KidStrong Mississippi; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Job summary

KidStrong Mississippi is seeking an Assistant General Manager who will serve as a dynamic leader in our centers. You will work closely with the General Manager to cultivate a culture of growth and development, while overseeing center operations, sales, and staff training.

The ideal candidate should possess strong leadership skills, a passion for customer service, and experience in coaching. This role involves maintaining relationships with families and guiding children through engaging training activities.

Qualifications

• Strong leadership and communication skills to inspire team and customers.
• Ability to manage sales and customer relationships effectively.
• Familiarity with coaching and development for children.

Responsibilities

• Lead center operations to meet key performance indicators.
• Foster a coaching culture and support staff development.
• Oversee and schedule center activities and events.

Skills

Customer service

Leadership

Sales

Coaching

Communication

Job description

Benefits

• 401(k)
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development

What is KidStrong?

KidStrong is a science-based kids training program that builds strong, confident, high-character kids. We do this in weekly, 45 minute developmentally-appropriate classes. Each class includes unique science-based fitness games led by highly trained, kid-focused coaches.

Assistant General Manager Overview

At KidStrong, Assistant General Managers are the heartbeat of our centers, serving as dynamic leaders who inspire and drive success. As the second-in-command, you’ll partner closely with the General Manager to cultivate a culture of growth, development, and excellence—empowering both our passionate coaches and the incredible families who walk through our doors.

Responsibilities

Center Operations

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center-level initiatives such as center maintenance, training, brand consistency, etc.
• Daily, weekly, and monthly cleaning and maintenance of the center.
• Communicate any coach schedule changes using appropriate scheduling and communication platforms.
• Schedule and sell KidStrong events such as camps and parties to maximize center profitability.
• Support the social media presence with on-brand, organic posts, stories, and reels. Respond timely to social media inquiries.

Sales

• Maintain flawless lead management by conducting call drives to new and existing leads in the center’s CRM tool.
• Finalize sales and bookings that are generated through the online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

Leadership

• Foster a coaching culture—see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.

Coaching

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old as required by business demands.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Must be able to work in a physically intensive environment—coaches may cover multiple miles in a shift, moving through class, lifting and repeatedly moving equipment up to 25 pounds.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.

Approximately 10-15 coaching hours per week.

DNA / Competencies

• Exhibit High Standards
• Leads by Example
• Passion
• Command Presence
• Desire to Teach Kids
• Professional
• Mentor
• Planning/Organizing
• Oral/Written Communication
• Teamwork
• Coachable/Low Ego Mindset
• Adaptability