Assistant General Manager

Skilz for Kids; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Job summary

Skilz for Kids in Madison, Wisconsin is looking for an Assistant General Manager to lead our center operations and support our passionate coaches. This role is vital in cultivating a culture of growth, development, and excellence while ensuring exceptional service to families.

As the key leader on the team, you will manage daily operations, build strong relationships with families, and foster a coaching culture. Our ideal candidate is a dynamic leader with sales expertise and a passion for working with kids.

Qualifications

• Strong leadership skills to inspire team and drive success.
• Excellent verbal and written communication skills.
• Experience in customer service and sales.

Responsibilities

• Oversee daily operations and maintain center KPIs.
• Build relationships with families and provide exceptional service.
• Foster a coaching culture among staff.

Skills

Leadership

Customer service

Communication

Sales expertise

Coaching

Operational management

Tools

CRM tools

Social media platforms

Job description

Benefits

• 401(k)
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development

WHAT IS KIDSTRONG?

KidStrong is a science-based kids training program that builds strong, confident, high-character kids. We do this in weekly, 45 minute developmentally-appropriate classes. Each class includes unique science-based fitness games led by highly trained, kid-focused coaches.

At KidStrong, Assistant General Managers are the heartbeat of our centers, serving as dynamic leaders who inspire and drive success. As the second-in-command, you’ll partner closely with the General Manager to cultivate a culture of growth, development, and excellence—empowering both our passionate coaches and the incredible families who walk through our doors.

If you’re ready to take on a role where your leadership creates a lasting impact on kids, families, and team members, we want you on our team!

RESPONSIBILITIES

CENTER OPERATIONS

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Schedule and sell KidStrong events such as camps and parties, to maximize center profitability.
• Support the social media presence with on-brand, organic posts, stories, reels. Respond timely to social media inquiries.

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

LEADERSHIP

• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in slack and Email, including periodic checks of messages when not in centers.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 10-15 coaching hours per week

DNA / Competencies

• Exhibit High Standards
• Leads by Example
• Passion
• Command Presence
• Desire to Teach Kids
• Professional
• Mentor
• Planning/Organizing
• Oral/Written Communication
• Teamwork
• Coachable/Low Ego Mindset
• Adaptability