General Manager

Kidstrong Greater Kansas City Area; Olathe (KS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Flexible schedule

Paid time off

Parental leave

Training & development

Job summary

Kidstrong Greater Kansas City Area in Olathe is seeking a passionate General Manager to lead our center.

The role involves managing center operations, leading a team of coaches, and building relationships with families. We are looking for someone with management experience and a strong passion for working with children. You will oversee daily operations, drive sales, and foster a positive environment.

Competitive salary, flexible schedule, and various benefits are offered.

Qualifications

• Experience working with or coaching kids ages 15 months to 11 years.
• Passion for working with children.
• Previous management experience required.

Responsibilities

• Oversee center operations and staff.
• Foster relationships with families.
• Manage coaching schedules and events.

Skills

Athletic background

Coaching experience with kids

Communication skills

Management experience

Proficiency with technology systems

Knowledge of physiology and exercise techniques

Tools

CRM tools (Hubspot, Podium)

Google platforms

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

KidStrong Olathe is looking for it's next passionate leader!

What Is KidStrong?

KidStrong is Athletic Play - a new kind of activity for kids ages 1 - 11 that builds confidence, character and family connection through science-based fitness games led by expert coaches. We do this in weekly, 45 minute developmentally-appropriate classes. Each class includes unique science-based fitness games led by highly trained, kid-focused coaches.

At KidStrong, General Managers are the heartbeat of our centers, serving as dynamic leaders who inspire and drive success. As first in-command, you’ll be directly responsible for cultivating a culture of growth, development, and excellence - empowering and leading both our passionate coaches and the incredible families who walk through our doors. A strong general manager will deliver key business results with high sales numbers and low member - attrition.

Center Operations

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center.
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center. This is not your typical 9 to 5!
• Manage the weekly coaching schedule & ensure shifts are covered daily.
• Schedule and sell KidStrong events such as camps and parties to maximize center profitability.
• Support the centers social media presence with on-brand, organic posts, stories, reels. Respond timely to social media inquiries.

Sales

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

Leadership

• Foster a coaching culture - see something, say something.
• The GM will be over the center's Assistant General Manager (AGM), along with the rest of the coaching team, which consists of 6 - 10 part-time coaches.
• Continuously assess and evaluate coaches based on the KidStrong Coach DNA profile and class quality.
• Recruit, screen, interview, onboard, manage, train, and coaching candidates as needed to ensure center is staffed.
• Manage and support the ongoing professional development of staff through LearnUpon, our online education resource.
• Lead monthly center level staff meetings focused on - development, productivity, programming, and product.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in center.
• Attend weekly leadership meetings.

Coaching

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands.
• Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 5 - 10 coaching hours per week.

Skills / Qualifications

• An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old.
• A passion for working with children is non‑negotiable!
• Comfortable speaking to parents/guardians regarding a variety of topics.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is required.
• A basic proficiency with technology systems such as google platforms (gmail, calendar, sheets, docs), as well as CRM tools such as Hubspot, Podium, and KidStrong systems.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• Exhibit High Standards
• Leads by Example
• Passion
• Command Presence
• Desire to Teach Kids
• Professional
• Mentor
• Planning/Organizing
• Oral/Written Communication
• Teamwork
• Coachable/Low Ego Mindset
• Adaptability

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.