101003 - Front Desk Clerk

Valencia Group; College Station (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Valencia Group's Cavalry Court in College Station, TX is seeking a Part Time Front Desk Associate to greet guests, check them in, and handle requests with warmth and efficiency. You will work the front desk and contribute to a welcoming lobby experience, while maintaining accurate records and following hotel policies.

This role requires excellent customer service, strong English communication, and availability mornings, nights, weekends, and holidays.

Qualifications

• Customer service excellence is required at the front desk.
• Hospitality experience is preferred.
• Proficient English communication and strong organizational skills.

Responsibilities

• Greet and assist guests with a visible, approachable desk presence.
• Coordinate guest services and requests to ensure smooth arrivals.
• Maintain front desk accuracy and complete daily shift tasks.
• Collaborate with other departments to enhance guest experiences.
• Uphold Brand Standards and confidentiality.

Skills

Excellent customer service skills

Hospitality experience preferred

Strong English communication and orga

Job description

Job Details

Job Location: Cavalry Court - College Station, TX 77840 Position Type: Part Time

Physical Requirements:

• Standing/Walking: Constantly. Standing at the front desk and moving throughout the lobby
• Crouching (Bend at knees): Occasionally. Accessing lower drawers, cabinets, or storage areas
• Stooping (Bend at waist): Occasionally. Retrieving items, organizing materials, or assisting guests
• Twisting (knees, waist, neck): Constantly. Multitasking while monitoring guest activity and retrieving luggage
• Reaching (overhead/extension): Frequently. Accessing supplies, printers, files, or guest materials
• Handling/Grasping: Constantly. Operating computers, phones, various supplies, and guest documents
• Pushing/Pulling: Frequently, average weight frequently 50lbs
• Lifting/Carrying: Frequently, carrying luggage and assisting guests

Working Environment:

• Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures
• Exterior of hotel with exposure to weather conditions

DUTIES & FUNCTIONS:

• Contribute positively to a collaborative team environment within the Front Office and across all departments
• Anticipate and prepare for guest needs, ensuring all requests are handled efficiently and thoughtfully
• Participate in ongoing training and development to enhance service delivery and product knowledge
• Adhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards to support efficient operations
• Maintain reliable attendance and flexibility in scheduling based on business demands
• Deliver exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence at the desk
• Proactively assist guests with questions, directions, hotel services, and local recommendations
• Demonstrate ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriate
• Maintain a clean, organized, and fully functional front desk environment and equipment
• Complete daily shift tasks and required reports to ensure operational readiness and accuracy
• Coordinate guest services such as transportation, room escorts (full or partial), and special requests
• Communicate effectively with other departments to support seamless guest experiences
• Perform additional duties and responsibilities as assigned by Front Office leadership or Manager on Duty
• Create memorable, personalized experiences that make each guest feel recognized and valued
• Anticipate guest needs before they are expressed whenever possible
• Always Uphold the company's Core Standards, ensuring service is personalized, attentive, and consistent with brand expectations
• Always maintain confidentiality of guest and hotel information

QualificationsESSENTIAL SKILLS AND QUALIFICATIONS:

• Excellent customer service skills
• Hospitality experience preferred
• Strong English communication and organizational skills
• Must be available to work mornings, nights, weekends, and holidays