Front Desk Clerk- TCLC

Valencia Group; Irving (TX); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Texican Court is seeking a front desk associate to handle guest check-ins/outs, communications, and daily front desk operations. You will balance multiple tasks in a busy hotel environment while delivering excellent guest services.

The role requires strong communication, the ability to work with various hotel departments, and familiarity with PMS systems. The position is full-time and on-site in Irving, TX.

Qualifications

• Experience in hotel operations or customer service preferred.
• Clear communication and teamwork.
• Effective multitasking and composure under pressure.

Responsabilités

• Greet and check guests in and out per hotel policies.
• Log requests, confirm completion, and follow up with guests.
• Coordinate with departments to ensure smooth operations.
• Maintain familiarity with hotel facilities and PMS inventory.

Connaissances

Hotel Operations

Customer Service

Teamwork

Multitasking

Stress Management

Software Proficiency

Outils

PMS software

Description du poste

Job Details: Job Location: Texican Court - Irving, TX 75039, Position Type: Full Time, Essential Functions:

• To be thoroughly acquainted with all check-in procedures and policies.
• To be thoroughly acquainted with all check-out procedures and policies.
• Be familiar with guest scenarios.
• Be familiar with all technical equipment as related to the Front Desk.
• To be familiar with all hotel facilities.
• To be familiar with general organization set-up.
• To be familiar with the inter-relationship between the different departments.

Hotel Specific Essential Functions

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Texican Court standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Texican Court Standards and regulations to encourage safe and efficient hotel operations.
• Check guests into or out of hotel.
• Confirm credit and payment method at check in.
• Confirm full payment at check out.
• Log all requests, confirm completion and follow up.
• Direct guests to daily functions within hotel.
• Complete bucket check.
• Review PMS inventory and House Count for availability and rates.
• Book reservations for day of arrival or future stays.
• Balance and prepare individual paper work for closing of shift.
• Balance bank daily.
• To be thoroughly acquainted with all hotel promotional programs.
• Run copies and charge guests as needed.
• Send faxes and charge guests as needed.
• Run daily arrival report and mark registration cards for special requests.
• Distribute packages and mail to guest services for delivery or inform guest of receipt.
• Stock and clean work space for next shift
• Distribute billing reports to Hotel outlets.
• Block bus tours and notify housekeeping.
• Load PMS, PBX, PC, Folio as necessary.
• Other duties as required.

Qualifications

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs

Physical Requirements

• Standing/Walking: Constantly: At front desk on tile or carpet.
• Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
• Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk.
• Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material.
• Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter.
• Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.
• Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.