Assistant Front Office Manager - PM ($55k - $58K)

Crescent Hotels & Resorts; Oak Brook (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

The Westin Chicago Lombard, managed by Crescent Hotels & Resorts, is seeking a charismatic individual to lead daily operations of the Front Office, Market, Club Lounge and related departments. The role emphasizes maximizing revenues and guest satisfaction through strong leadership and hands-on supervision.

The ideal candidate will bring at least 1 year of front office management or supervisory experience in a hotel and familiarity with LightSpeed; Marriott brand experience is a plus but not

Qualifications

• Minimum 1 year front office management or supervisory experience in a hotel.
• LightSpeed experience is preferred.
• Marriott brand experience is helpful but not required.

Responsibilities

• Supervise daily operations of Front Office, Market, Club Lounge and IRD staff.
• Interview, hire, train, and evaluate staff; handle disciplinary actions when needed.
• Respond to guest requests and group needs to ensure high guest satisfaction.
• Implement company programs and supervise Front Desk to maximize revenue and service quality.
• Oversee Guest Service Agents and maintain calm leadership during busy periods.
• Ensure attendance compliance and perform other duties as assigned.

Skills

Front Office Management

Staff Supervision

Guest Service

Communication

Tools

LightSpeed

Job description

Description

The Westin Chicago Lombard is seeking a charismatic individual to help take us to the next level. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.

The ideal candidate will have previous experience with LightSpeed. Prior Marriott brand experience and market experience is helpful but not required. This position does require a minimum of 1-year previous hotel management or supervisory experience in the front office.

JOB OVERVIEW

Supervise the daily operations of the Front Office, Market, Club Lounge and IRD staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
2. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4. Supervise the Guest Service Agents.
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
6. Comply with attendance rules and be available to work on a regular basis.
7. Perform any other job-related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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