Assistant Front Office Manager - PM ($55k - $58K)

The Crescent Hotels Group; Oak Brook (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

The Crescent Hotels Group is seeking a Front Office Supervisor for The Westin Chicago Lombard. You will oversee Front Office operations to maximize guest satisfaction and revenue, guiding a team across Front Desk, Market, Club Lounge and IRD.

The ideal candidate has at least 1 year of supervisory hotel experience and familiarity with LightSpeed. Experience with Marriott brands and market familiarity is helpful but not required, and a customer-focused attitude is essential for delivering

Qualifications

• Minimum 1 year of hotel management or supervisory experience in the front office.
• Experience with LightSpeed is preferred.
• Prior Marriott brand experience and market experience is helpful but not required.

Responsibilities

• Interview, hire, train, evaluate performance, resolve problems, provide open communication and discipline when appropriate.
• Respond to guest requests and issues, accommodate groups to ensure guest satisfaction and repeat business.
• Supervise the daily operations of the Front Desk to maximize revenues and ensure quality service.
• Supervise the Guest Service Agents.
• Remain calm and alert during emergencies and/or heavy activity; resolve issues and authorize revenue adjustments after other options have been offered.
• Comply with attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Skills

Front Office supervision

Guest services

Staff training

Tools

LightSpeed

Job description

Description

The Westin Chicago Lombard is seeking a charismatic individual to help take us to the next level. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.

The ideal candidate will have previous experience with LightSpeed. Prior Marriott brand experience and market experience is helpful but not required. This position does require a minimum of 1-year previous hotel management or supervisory experience in the front office.

JOB OVERVIEW: Supervise the daily operations of the Front Office, Market, Club Lounge and IRD staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.


2. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.


3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.


4. Supervise the Guest Service Agents.


5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.


6. Comply with attendance rules and be available to work on a regular basis.


7. Perform any other job-related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts