Assistant Front Office Manager - Luxury Hotel

Wynn-Resorts-5; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Wynn Resorts is seeking an Asst. Front Office Manager – Tower Suites to supervise daily duty shifts and support senior management in front and back-office operations. You will ensure exceptional guest service, resolve guest feedback, and maintain lobby presence while upholding Wynn’s standards.

The role emphasizes staff leadership, payroll oversight, system proficiency (Opera, HotSOS, Alice, Qualtrics), and continuous improvement toward Forbes 5-Star service.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree and multilingual capabilities highly valued.
• Front Office or Hotel Management experience in luxury settings preferred.
• Advanced financial acumen with money handling and accounting responsibilities.

Responsibilities

• Interact positively with guests and employees.
• Promote hotel facilities and services.
• Lead pre-shift briefings and staff communication.
• Recruitment and screening using SmartRecruiter.
• Monitor staff schedules and payroll-related activities.
• Ensure Front and Back Office efficiency and Forbes 5-Star standards.

Skills

Front Office management

Leadership

Customer service

Communication

Financial acumen

MS Office

Education

High school diploma or equivalent

Bachelor’s degree (valued)

Tools

Opera

HotSOS

Alice

Qualtrics

B4Check-in

Samsotech

Job description

Wynn Resorts is seeking an Asst. Front Office Manager – Tower Suites to supervise daily duty shifts and support senior management in front and back-office operations. You will ensure exceptional guest service, resolve guest feedback, and maintain lobby presence while upholding Wynn’s standards.

The role emphasizes staff leadership, payroll oversight, system proficiency (Opera, HotSOS, Alice, Qualtrics), and continuous improvement toward Forbes 5-Star service.