Vice President - Hotel Operations

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 200,000 - 320,000; Full time

Job summary

Wynn Las Vegas is seeking a Vice President of Hotel Operations to lead Housekeeping, Front Office and VIP Services for Wynn and Encore Tower Suites. This role directs financial goals, labor and operating costs, and guest relations, accountable for overall financial performance, daily operations and guest and employee satisfaction.

The incumbent will drive strategic initiatives, maintain service standards, and collaborate across departments to maximize productivity and Wynn brand integrity in a

Qualifications

• Minimum 5 years’ leadership experience as a Vice President/General Manager/Residence or Hotel Manager in boutique luxury hospitality.
• A four-year college degree is highly preferred, but not required.
• Strong ability to manage multiple priorities and meet deadlines; excellent communication with guests and staff.

Responsibilities

• Leads Housekeeping and Front Office for Wynn Las Vegas and Encore Tower Suites, including VIP Services, Concierge, Group Desk and Hotel Management.
• Establishes short- and long-term financial goals; monitors labor and operating costs; maintains service standards.
• Ensures compliance with internal policies, federal/state laws, and financial controls; drives guest and employee satisfaction.
• Coaches and develops staff; fosters engagement and a motivating environment; communicates across departments to ensure consistency.
• Oversees departmental performance and reporting; analyzes operations to identify improvements and productivity opportunities.

Skills

Leadership

Communication

Customer service

Negotiation

Problem solving

Decision making

Organizational skills

Interpersonal skills

Administrative skills

Microsoft Office

Education

Four-year college degree preferred

Tools

Microsoft Office Suite

Hospitality systems

Job description

The Wynn Las Vegas Vice President of Hotel Operations will provide leadership and direction for the Housekeeping and Front Office, specifically Wynn and Encore Tower Suites and Resort Front Desks, Concierge Services, Group Desk, Hotel Management and VIP Services. This position will establish short-and long-term financial goals, including monitoring all labor and operating costs, while maintaining established service goals. Effectively manages internal and external guest relations, which require nuanced levels of patience, tact and diplomacy. This position will be fully accountable for the financial performance, daily operations, project execution and guest and employee satisfaction for all areas of responsibility.

JOB RESPONSIBILITIES:

• Ensures all Wynn Las Vegas core values, property and department standards are implemented and applied.
• Accountable for the performance of team members under his/her area of responsibility, celebrates service excellence in multiple forums and individually address team member issues, as appropriate.
  • Held accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records, and reports.
  • Creates and administers departmental operating budget and financial controls. Responsible for financial planning, including forecast, labor
• Facilitates communication throughout responsible departments by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure consistent, clear communication.
• Oversees all compendiums and roster levels, hiring, performance management, and employee engagement within responsible departments. Provides training opportunities, constructive and positive feedback to team members within areas of responsibility. Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Promoted positive, fair, and ethical relations with all team members, vendors and community partners, and is a role model of the Wynn Brand.
• Direct, plan, and implement business policies, guidelines and procedures as necessary to maximize returns and achieve productivity objectives.
• Monitors all activities of the department(s) to ensure that all applicable internal policies, federal and state laws, rules, regulations, and controls property wide are enforced.
• Analyze operations to evaluate performance of the team in meeting objectives or to determine areas of product enhancement or policy changes.
• Promote and maintain service excellence to all guests while staying alert to their needs.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

• Requires a minimum of 5 years’ leadership experience as a Vice President /General Manager / Residence or Hotel Manager in the boutique luxury hospitality industry.
• A four-year college degree is highly preferred, but not required.
• Proven experience in managing multiple priorities simultaneously and meeting deadlines.
• Must possess excellent communication skills, both verbal and written.
• Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
• Candidate should possess feedback skills at all levels; ability to push back and challenge status quo in and out of the office as well as give strong motivational feedback.
• Must have negotiation, problem solving & decision-making skills.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.
• Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.
• Must have knowledge of business planning, labor management, financials, and scheduling.
• Must have knowledge of union as well as non-union working environments.
• Requires a willingness to work beyond the average work-day of 8 hours and be flexible to adjust work hours and schedule based on operational demands.
• Must be able to build and maintain strong, positive working relationships at all times with staff, outside departments/vendors, property Seniors, and guests.
• Must be able to work effectively in stressful, high-pressure situations.
• Candidate must be well groomed and professional.
• Candidate must maintain the highest levels of confidentiality regarding guests and staff.
• Should set the standard for professional demeanor and conduct oneself with integrity and accountability at all times.
• Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.
• Prior knowledge of hospitality systems is preferred.
• Must be 21 years of age or older.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.