Assistant Front Office Manager — Lead Guest Service

Canopy by Hilton; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Health, Dental, Vision, Life & Vol Vol

TEAM & Travel Discounts

Job summary

Canopy by Hilton is seeking an energetic Assistant Front Office Manager to lead daily guest services alongside our Front Office TEAM. You will mentor team members, oversee Front Desk, Reservations, Audit and guest services, and help set the tone for a warm, memorable guest experience.

The role requires 2+ years of AFOM experience in a branded hotel, strong leadership, excellent communication, and proficiency with Microsoft Office and hotel platforms such as OnQ, Opera, Lightspeed, and Slack.

Qualifications

• 2+ years of Assistant Front Office Manager experience in a branded hotel environment.
• College degree or coursework in a hospitality-related field preferred.
• Strong leadership skills and superior interpersonal and customer service abilities.

Responsibilities

• Oversee daily Front Desk, Reservations, Audit, and general Guest Services operations.
• Train, coach, mentor, and support Front Office TEAM members.
• Work alongside the TEAM to maintain exceptional service standards and guest satisfaction.
• Lead by example to set the tone for the guest experience and team behavior.
• Communicate effectively with TEAM members and other hotel departments to ensure seamless operations.

Skills

Leadership

Customer service

Communication

Microsoft Office

Team mentoring

Front Office operations

Education

College degree or hospitality coursework

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

Kipsu

Slack

Job description

Canopy by Hilton is seeking an energetic Assistant Front Office Manager to lead daily guest services alongside our Front Office TEAM. You will mentor team members, oversee Front Desk, Reservations, Audit and guest services, and help set the tone for a warm, memorable guest experience.

The role requires 2+ years of AFOM experience in a branded hotel, strong leadership, excellent communication, and proficiency with Microsoft Office and hotel platforms such as OnQ, Opera, Lightspeed, and Slack.