FRONT OFFICE MANAGER-HOTEL-LONG ISLAND NY

Blue Sky Hospitality Solutions; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Confidential Search is seeking a Front Office Manager for a full-service branded hotel on Long Island, NY. This on-site role requires hands-on leadership to manage front desk operations, guest services, and night audit while upholding brand standards and delivering exceptional guest experiences.

The ideal candidate will coach a diverse team, drive guest satisfaction, and collaborate across departments to ensure seamless arrivals and departures.

Qualifications

• Previous Front Office Manager experience in a full-service branded hotel.
• Strong knowledge of brand standards and guest experience expectations.
• Proven leadership and coaching ability with a visible leadership style.
• Excellent communication, judgment, and problem-solving skills.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Lead front desk, guest services, and night audit operations across shifts.
• Recruit, train, schedule, and coach team members to standards.
• Handle guest concerns with timely, professional service recovery.
• Monitor guest feedback and drive measurable improvements in scores.
• Coordinate with Housekeeping, Engineering, Reservations, and Sales.
• Maintain accurate billing, cash handling, and shift handoffs.
• Maintain lobby presence during peak periods.

Skills

Front Office Mgmt

Brand standards

Team leadership

Guest service

PMS knowledge

Tools

PMS software

Loyalty programs

Job description

Front Office Manager — Confidential Search

Full-Service Branded Hotel | Long Island, NY
Full-Time | On-Site
MUST HAVE PRIOR HOTEL FRONT OFFICE MGMT EXP-BRAND KNOWLEDGE A HUGE PLUS

A full-service branded hotel on Long Island is seeking an experienced Front Office Manager to lead daily front office operations, strengthen team performance, and deliver an exceptional guest experience.

We’re looking for a visible, hands‑on leader who sets clear expectations, coaches with consistency, and takes ownership of results. The ideal candidate brings strong branded hotel experience and can confidently manage a busy operation with diverse guest needs.

Key Responsibilities

• Lead front desk, guest services, and night audit operations, ensuring efficient arrivals, departures, and service throughout each shift.
• Recruit, train, schedule, coach, and hold team members accountable for service standards and performance.
• Manage guest concerns with professionalism, timely follow‑through, and effective service recovery.
• Monitor guest feedback and brand service scores; identify recurring issues and implement measurable improvements.
• Reinforce loyalty program recognition, enrollment, and brand service requirements.
• Coordinate closely with Housekeeping, Engineering, Reservations, and Sales to support room readiness, special requests, and group arrivals.
• Manage staffing and labor costs while maintaining appropriate coverage and service levels.
• Ensure accurate billing, cash handling, shift handoffs, and adherence to hotel policies.
• Maintain a strong presence in the lobby and at the front desk during peak periods.

Qualifications

• Previous Front Office Manager experience, or substantial Assistant Front Office Manager experience, in a full-service branded hotel.
• Marriott, Hilton, Hyatt, or comparable major‑brand experience preferred.
• Demonstrated success leading teams, improving guest satisfaction, and managing high‑volume operations.
• Strong knowledge of hotel property management systems, loyalty programs, and brand standards.
• Excellent communication, judgment, organization, and problem‑solving skills.
• Experience with group and airline crew business and union environments is a plus.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

We are an equal opportunity employer.