AFOM (Assistant Front Office Manager) - Marriott Long Island

Blue Sky Hospitality Solutions; Uniondale (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Marriott Long Island is seeking an hands-on Assistant Front Office Manager who leads by example and develops associates while keeping a busy front desk running smoothly.

This 619-room, full-service hotel serves business travelers, airline crews, groups, and leisure guests, with the Front Office Manager supported to deliver an exceptional guest experience.

Qualifications

• Requires at least two years in hotel front office with supervisory responsibilities.
• Marriott experience strongly preferred; full-service hotel background advantageous.
• Familiarity with hotel PMS and Marriott systems preferred.

Responsibilities

• Lead daily front office operations including arrivals, departures, room assignments, billing and shift transitions.
• Maintain a visible presence in lobby and front desk during peak periods to support staff.
• Coach front desk staff on service standards, accuracy and guest recovery.

Skills

Front Office Experience

Leadership

Marriott Experience

Guest Service

Communication

Tools

Property Management System (PMS)

Marriott Systems

Job description

Assistant Front Office Manager

Marriott Long Island | Uniondale, NY
Full-Time | On-Site

MUST HAVE PREVIOUS HOTEL FRONT OFFICE EXPERIE/MARRIOTT EXPERIENCE HIGHLY PREFERRED

Marriott Long Island is seeking a hands‑on Assistant Front Office Manager who leads by example, develops associates, and keeps a busy front desk running smoothly. This role supports the Front Office Manager in delivering an exceptional guest experience at our 619‑room, full‑service hotel, serving business travelers, airline crews, groups, and leisure guests.

What You’ll Do

• Lead daily front office operations, including arrivals, departures, room assignments, billing, and shift transitions.
• Maintain a visible presence in the lobby and at the front desk, supporting associates during peak periods.
• Coach front desk associates on service standards, accuracy, professionalism, and guest recovery.
• Resolve guest concerns promptly, follow through on commitments, and escape issues appropriately.
• Coordinate airline crew and group arrivals, departures, and special requirements.
• Partner with Housekeeping and Engineering to manage room readiness, maintenance needs, and guest requests.
• Support scheduling, staffing coverage, onboarding, training, and associate accountability.
• Monitor Marriott guest feedback and help turn recurring concerns into measurable improvements.
• Ensure accurate cash handling, payment processing, billing, and operational records.
• Serve as Manager on Duty as assigned and support hotel safety and emergency procedures.

What You Bring

• At least two years of hotel front office experience, including supervisory or leadership responsibilities.
• Marriott experience strongly preferred; full‑service hotel experience highly desirable.
• Working knowledge of hotel property management systems; familiarity with Marriott systems preferred.
• Strong judgment, organization, communication, and guest service skills.
• The ability to manage competing priorities calmly in a high‑volume environment.
• A hands‑on leadership approach and willingness to coach, support, and hold associates accountable.
• Experience with airline crew business, group operations, or a union environment is a plus.
• Availability to work varied shifts, including evenings, weekends, and holidays.

Marriott Long Island is an equal opportunity employer.