Assistant Front Desk Manager

Edgewater Beach Hotel; Naples (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Complimentary Associate Parking

Complimentary Meals for every shift

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Edgewater Beach Hotel in Naples, FL is seeking an Assistant Front Desk Manager to join a comprehensive development program designed to build future hospitality leaders. This role provides hands-on experience in all front office operations while preparing you for a leadership role.

You will work with department leaders, learning scheduling, coaching, and performance management while supporting guest satisfaction and brand standards; open availability Mon-Sun 7:00 AM - 11:00 PM, with primary

Qualifications

• 1–2 years of hotel experience in a front office or guest service role strongly preferred.
• Proven passion for hospitality and commitment to growing into a management position.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work flexible schedules, including weekends, holidays, and evenings.

Responsibilities

• Oversee front desk operations, including guest check-in/check-out, reservations, and daily room assignments.
• Deliver warm, personalized service reflecting our commitment to excellence and local charm.
• Train alongside department leaders to learn supervisory duties such as scheduling, team coaching, and performance management.
• Help ensure compliance with brand and service standards, maintaining operational efficiency and guest satisfaction.
• Support resolution of guest concerns with professionalism, empathy, and creative problem-solving.
• Collaborate with Housekeeping, Engineering, and Food & Beverage to ensure seamless guest experiences.
• Participate in operational and leadership training to build knowledge of financial performance, labor management, and service delivery.
• Contribute to front office communications, systems updates, and team meetings to support continuous improvement.

Skills

Hotel experience

Customer service

Communication

Scheduling

Job description

As an Assistant Front Desk Manager, you will embark on a comprehensive development program designed to build future hospitality leaders. This role provides hands-on experience in all front office operations while preparing you for a leadership role. The Assistant Front Desk Manager MUST have open availability Monday - Sunday, 7:00 AM - 11PM. Primary shifts will be 3:00 PM - 11:00 PM

Key Responsibilities

• Assist in overseeing front desk operations, including guest check-in/check-out, reservations, and daily room assignments.
• Deliver warm, personalized service that reflects our commitment to excellence and local charm.
• Train alongside department leaders to learn supervisory duties such as scheduling, team coaching, and performance management.
• Help ensure compliance with brand and service standards, maintaining operational efficiency and guest satisfaction.
• Support resolution of guest concerns with professionalism, empathy, and creative problem-solving.
• Collaborate with other hotel departments—Housekeeping, Engineering, and Food & Beverage—to ensure seamless guest experiences.
• Participate in operational and leadership training, designed to build your knowledge of financial performance, labor management, and service delivery.
• Contribute to front office communications, systems updates, and team meetings to support continuous improvement.

Qualifications

• 1–2 years of hotel experience in a front office or guest service role strongly preferred.
• Proven passion for hospitality and commitment to growing into a management position.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work flexible schedules, including weekends, holidays, and evenings.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Complimentary Associate Parking
• Complimentary Meals for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL

• Friends and Family Discount

The company also conducts post-offer employmentverifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.