Assistant Front Office Manager - Hilton Orlando Buena Vista Palace

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Front Office Manager for their Orlando location. The ideal candidate will oversee guest service operations, manage a team, and ensure exceptional guest experiences. Strong leadership and hospitality skills are essential. This role offers a comprehensive benefits package and opportunities for career growth.

Benefits

Medical Insurance Coverage

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education

Career growth and development

Qualifications

• Previous experience in front office leadership at a large resort-style property.
• Open flexibility and familiarity with OnQ.

Responsibilities

• Oversee daily functions to ensure smooth shift operations.
• Assist with guest service recovery issues and scheduling.
• Recruit, interview, and train team members.

Skills

Hospitality

Leadership

Customer Focus

Job description

Job Description - Assistant Front Office Manager - Hilton Orlando Buena Vista Palace (HOT0BLU2)

Job Description

This role reports directly to The Director of Front Office and will oversee 3-4 Guest Service Agents and 1-2 Bellpersons per shift. This role will oversee the daily functions to ensure the shift runs smoothly. In this role you will work with the pre-arrival team to make sure everything is in order, work with the Guest Service Agents in the check in process, assist with any guest service recovery issues and assist the director with some scheduling and payroll duties.

Ideal candidate for this position will have previous experience in front office leadership, ideally at a large resort-style property, Hilton experience is highly preferred, open flexibility, OnQ and a passion for hospitality

Shift Pattern: Typically, PM shifts with 2 overnight relief shifts - open availability is required

The Benefits:*

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*

· Access to your pay when you need it through DailyPay

· Medical Insurance Coverage – for you and your family

· Go Hilton travel discount program

· Supportiveparental leave

· Matching 401(k)

· Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

· Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

· Career growth and development

· Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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Job

Job

: Guest Services, Operations, and Front Office