Assistant Front Office Manager - Hilton Orlando Buena Vista Palace

Hilton; Lake Buena Vista (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading hospitality company as an Assistant Front Office Manager at Hilton Orlando Buena Vista Palace. Oversee guest services and manage a dedicated team to ensure exceptional experiences. Ideal candidates will have front office leadership experience, preferably in a resort setting, and a passion for hospitality.

Benefits

Access to pay through DailyPay

Medical insurance coverage

Mental health resources

Paid Time Off (PTO)

Go Hilton travel discount

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education options

Career growth opportunities

Qualifications

• Previous front office leadership experience, preferably in a large resort.
• Flexibility and open availability required.

Responsibilities

• Manage front office operations and guest registration.
• Monitor team member performance and conduct evaluations.
• Recruit, interview, and train staff.

Skills

Leadership

Hospitality Excellence

Teamwork

Integrity

Adaptability

Tools

OnQ

Job description

Join to apply for the Assistant Front Office Manager - Hilton Orlando Buena Vista Palace role at Hilton

The beautiful, family-friendly Hilton Orlando Buena Vista Palace is seeking an Assistant Front Office Manager to lead their guest services team!

This role reports directly to the Director of Front Office and will oversee 3-4 Guest Service Agents and 1-2 Bellpersons per shift. Responsibilities include managing daily shift functions, coordinating with the pre-arrival team, assisting with guest service recovery, and supporting scheduling and payroll duties.

Ideal candidates will have previous front office leadership experience, preferably at a large resort-style property, Hilton experience is highly preferred, along with flexibility, OnQ system knowledge, and a passion for hospitality.

Shift Pattern: Typically, PM shifts with 2 overnight relief shifts; open availability is required.

Benefits include:

• Access to your pay when needed through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Paid Time Off (PTO)
• Go Hilton travel discount
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) at 15% discount
• Debt-free education options
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

Key responsibilities include:

1. Managing front office operations, including guest registration, room inventory, service standards, and revenue management.
2. Monitoring and developing team member performance, conducting evaluations, and recognizing achievements.
3. Recruiting, interviewing, and training staff.
4. Assessing service trends, addressing issues, and implementing improvements.
5. Overseeing VIP guest processes and reservations.
6. Promoting hotel services to maximize occupancy and revenue.
7. Ensuring team knowledge of hotel offerings and local events.

We seek candidates who demonstrate:

• Hospitality excellence
• Integrity and leadership
• Teamwork and ownership
• Sense of urgency and discipline
• Quality, productivity, dependability, customer focus, and adaptability

Working for Hilton offers the chance to be part of a global leader in hospitality, dedicated to exceptional guest experiences, innovation, and a supportive team environment. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are at the heart of this mission.