Overnight Guest Services Officer (Full-Time) - Hilton Orlando Buena Vista Palace

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 43,000; Full time

Job summary

A leading global hospitality company seeks a dedicated security team member to ensure guest safety and satisfaction. Ideal candidates will have prior experience in customer-facing roles, excellent communication skills, and a commitment to providing exceptional service. The role requires full availability for overnight shifts and includes a comprehensive benefits package to support team members' well-being.

Benefits

Medical Insurance Coverage

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education

Career growth and development

Recognition and rewards programs

Qualifications

• Previous guest/customer facing security experience required.
• Full availability and weekend availability required.

Responsibilities

• Patrol the hotel and property to identify safety and security risks.
• Respond to emergencies and resolve guest issues promptly.
• Write reports and ensure accuracy of documentation.

Skills

Communication

Guest Service

Customer Focus

Job description

Job Description

Ideal candidates for this position will have previous guest/customer facing security experience, as well as excellent communication and guest service skills.

Shift Pattern: overnight (10:30 pm to 7 am) - full availability and weekend availability required

Pay Rate: $20.72 per hour

The Benefits:

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Patrol the interior and perimeter of the hotel and property to observe and identify potential safety risks, security risks, and undesirable conditions
• Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property
• Initiate preliminary investigations into incidents, as needed
• Write reports and ensure accuracy of necessary documentation, as needed
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all!