Assistant Front Office Manager

Sheraton Tribeca New York Hotel; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Sheraton Tribeca New York Hotel is seeking an Assistant Front Office Manager to oversee the front desk, supervise staff, and ensure seamless service for guests. This role requires strong leadership and a commitment to guest satisfaction, with duties spanning staff training and inter-department collaboration.

Responsibilities include responding to guest requests, resolving issues, and maintaining cash handling per hotel policies, reporting to the Director of Front Office.

Qualifications

• One or more years of front-office leadership experience.
• Service-oriented style with professional presentation.
• Clear written and verbal English communication.
• Proficiency in Microsoft Word and Excel.
• Strong teamwork and guest-service orientation.

Responsibilities

• Supervise the front desk operation and staff training.
• Respond promptly to guest requests and handle complaints.
• Coordinate inter-department communications to ensure guest satisfaction.
• Maintain guest room inventory and assist with cash handling per policies.
• Act as manager on duty and assist the director of the front office.

Skills

Front office leadership

Customer service

Communication

English proficiency

Organizational skills

Microsoft Word

Microsoft Excel

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

The Assistant Front Office Manager supervises the front desk operation, including staff training, inter-department communications, and staff accountability. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure appropriate action is taken to guarantee guest satisfaction. This position will report directly to the Director of Front Office:

Duties include:

• Responsible for ensuring customer satisfaction at the highest level
• Act professionally and responsibly in front of all guests and associates
• Maintain guest room inventory
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables
• Provide input to the Front Office Manager to ensure proper staffing levels for customer service goals
• Will be manager on duty and right hand to the director of the front office

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• One or more years of front-office leadership experience
• Service-oriented style with professional presentation skills
• Lifestyle experience a plus
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line.
• Clear, concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills

The anticipated compensation range for the position for applicants working in NYC is $66,300 annually plus performance bonus. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.

Source: Hospitality Online