Assistant Front Office Manager – Guest Experience (DC)

Thesaguaro; Washington, United States, Northern America, Americas; Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Pet Insurance

Paid time off

10 Holidays

Complimentary Daily Meals

Job summary

The LINE DC is hiring an Assistant Front Office Manager who resides in Washington DC Ward 1. A Ward 1 Resident Bonus of $300 may apply. The role demands a passion for hospitality, entrepreneurial spirit, and the ability to manage multiple tasks autonomously while delivering exceptional guest service.

We seek a team player who communicates well, pays attention to detail, and supports cross‑department collaboration to ensure a brilliant guest experience in a fast-paced, culture‑driven environment.

Qualifications

• High School diploma or GED required.
• Three (3) years related hospitality or service experience preferred.
• Strong communication skills are essential.
• Collaborative spirit is a must.
• Ethical conduct is required.
• Computer proficiency: Microsoft Office, Opera PMS.
• Positive attitude and eye for detail required.
• Problem solving and multi-tasking abilities.

Responsibilities

• Greet guests with a smile and maintain eye contact.
• Be courteous and professional at all times.
• Maintain high personal appearance and grooming standards.
• Establish and maintain good communications with colleagues and other departments.
• Supervise daily front office functions to ensure high guest service levels.
• Resolve guest complaints in a satisfactory manner.
• Coordinate daily group arrivals/departures and special requests.
• Assist in scheduling front office staff according to forecasted business levels.
• Provide guidance compliant with company policies and standards.
• Support with accounting, purchasing, credit and cash handling matters.
• Maintain front office/lobby appearance and inventory of supplies.
• Coordinate relocation of guests when necessary.
• Operate the Property Management System effectively.
• Know fire/safety procedures and assist guests during emergencies.
• Participate in departmental meetings and staff training.
• Assist in recruitment and onboarding activities.
• Adhere to all SOPs and safety regulations.

Skills

Strong communication

Collaborative spirit

Eye for detail

Problem solving

Multi-tasking

Office software

Opera PMS

Education

High School diploma / GED

Tools

Microsoft Office

Opera PMS

Job description

The LINE DC is hiring an Assistant Front Office Manager who resides in Washington DC Ward 1. A Ward 1 Resident Bonus of $300 may apply. The role demands a passion for hospitality, entrepreneurial spirit, and the ability to manage multiple tasks autonomously while delivering exceptional guest service.

We seek a team player who communicates well, pays attention to detail, and supports cross‑department collaboration to ensure a brilliant guest experience in a fast-paced, culture‑driven environment.