Assistant General Manager

Hilton Garden Inn Atlanta Northpoint; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Hilton Garden Inn Atlanta Northpoint in Alpharetta, GA seeks an Assistant General Manager to oversee hotel operations in the General Manager's absence. The role includes P&L oversight, staff training, A/R, A/P, payroll, and ensuring service excellence across front desk, F&B, housekeeping and maintenance.

You will lead a team, manage labor budgets, drive guest satisfaction, uphold brand standards, prepare for QA audits, and mentor managers to achieve profitability and growth in a fast-paced

Qualifications

• Hotel management work experience.
• Excellent leadership and communication skills.
• Experience managing budgets and labor costs.
• Strong customer service orientation and problem-solving abilities.
• Familiarity with property management systems and office software.

Responsibilities

• Oversee hotel operations in GM's absence.
• Track A/R, A/P, payroll and staff training.
• Coordinate F&B ordering, supplies, and daily finances.
• Monitor GSS scores and guest feedback; drive improvements.
• Coach and mentor department managers and associates.

Skills

Hotel operations

Leadership

Budgeting

Staff scheduling

Customer service

Financial controls

Tools

PMS software

Microsoft Office

Job description

Hilton Garden Inn Atlanta Northpoint is seeking an Assistant General Manager that is responsible for operating the hotel in the General Managers absence. Duties include A/R, A/P, Payroll, Staff Training, overseeing F&B order for accuracy, ordering office supplies, daily bank and safe audits, front office scheduling.

Requirements:

• Ensure the guests receive a high level of service and associates are satisfied.
• Review and follow-up on property GSS scores and comments.
• Oversee managers in the hotel such as the Front Desk Manager, the Executive Housekeeping Manager, the Maintenance Manager, and the Director of Sales.
• Manage the flow of labor between departments when scheduling to support effective management of Labor Budget and achievement of profitability goals.
• Managing Profitability - Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Ensure that managers and associates maintain hotel cleanliness and maintenance.
• Ensure compliance with hotel brand standards.
• Prepare for QA audits
• Helping create the culture in the hotel to ensure that the hotel complies with accounting standards.
• Coach, counsel, discipline, train, and mentor managers and associates to deliver excellent performance to reach their personal development goals.
• Interview, hire, and train associates at all levels in the hotel.
• Ensure all areas of the hotel are inspected daily for compliance to standards and policies.
• Walking the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Participate in customer recognition events to drive sales.

Job Requirements

• Hotel Management work experience.
• Complete understanding of hotel operations.
• Excellent leadership skills with management and hourly staff.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Excellent presentation skills
• Excellent organization skills
• Excellent computer system skills.
• High Energy.
• Professional image, communicated through demeanor, dress, and communication.
• Available to work when needed, including weekends, holidays, and nights.

Source: Hospitality Online