Assistant Front Office Manager — Elevate Guest Experience

Pchresorts; Mobile (AL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

Paid Holidays, PTO, and Sick Leave

401(k) with Company Match

Tuition Reimbursement

Food & Beverage Discounts

Career Growth Opportunities

Job summary

Pchresorts is seeking an energetic Assistant Front Office Manager at the Battle House Renaissance Hotel & Spa in Mobile, Alabama. You will lead the Front Office team, ensuring every guest receives personalized service that defines the Battle House experience.

This role involves overseeing daily operations, coaching staff, and resolving guest concerns while maintaining a high level of professionalism and accountability. Join us to grow your hospitality leadership career at one of Alabama's most prestigious hotels.

Qualifications

• Previous leadership experience in Front Office, Guest Services, or Rooms Operations within a hotel or resort environment.
• Strong passion for guest service, team development, and operational excellence.
• Ability to thrive in a fast-paced environment while maintaining professionalism, flexibility, and attention to detail.

Responsibilities

• Lead daily Front Office operations ensuring exceptional service.
• Coach, develop, and inspire Front Desk associates.
• Resolve guest concerns with professionalism and urgency.
• Partner with hotel leadership to optimize staffing and guest satisfaction.
• Support recruiting and performance management efforts.

Skills

Leadership experience

Guest service passion

Operational excellence

PMS experience

Job description

Pchresorts is seeking an energetic Assistant Front Office Manager at the Battle House Renaissance Hotel & Spa in Mobile, Alabama. You will lead the Front Office team, ensuring every guest receives personalized service that defines the Battle House experience.

This role involves overseeing daily operations, coaching staff, and resolving guest concerns while maintaining a high level of professionalism and accountability. Join us to grow your hospitality leadership career at one of Alabama's most prestigious hotels.