Assistant Front Office Manager 55,000

Hotel Emma; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Hotel Emma is looking for an Overnight Manager on Duty to supervise front desk operations and staff, ensuring high levels of guest satisfaction and operational efficiency. This role requires effective communication and the ability to lead various teams, with responsibilities spanning across training, scheduling, and daily operations. Ideal candidates should possess strong managerial experience and the flexibility to work nights and weekends.

Qualifications

• 3-5 years related experience in hotel management.
• Must be available for overnight shifts, including weekends and holidays.
• Strong listening skills and ability to handle employee concerns.

Responsibilities

• Supervise Front Desk, Bell staff, Valet, and Loss Prevention teams.
• Conduct meetings for daily operations and oversee training.
• Communicate relevant information to the Director of Front Office.

Skills

Effective communication

Professional demeanor

Flexibility

Tools

Property management system knowledge

Microsoft Office

Job description

Job Details

Description

Purpose of the Position:

To supervise the Front Desk, Bell staff, Valet and Loss Prevention teams while ensuring guest satisfaction, financial success and positive team member relations.

Primary Responsibilities

Duties are as follows but not limited to:

• Uphold and adhere to the Hotel Emma Core Values/ Behaviors, Purpose of Being and Service Promises.
• Proactively welcome all guests with a smile and genuine care for their Hotel Emma experience.
• Communicate all pertinent information to the Director of Front Office.
• Assist with payroll for departments under scope of responsibility.
• Assist with schedules for departments under scope of responsibility.
• Participate in and/or direct key meetings relative to daily operations.
• Oversee training processes relative to new staff orientation/onboarding.
• Implement and monitor systems related to guest and departmental communication.
• Communicates with other hotel departments on a daily basis regarding operational details and issues that may need to be attended to.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests and fellow Associates in a friendly and warm manner.
• Solicit guest and Associate feedback as necessary, and follow up on any issues or concerns in a timely manner.
• Performs other related duties as required.
  
  

Job Requirements

• Position requires effective communication with guests and co-workers.
• Must be available to work a minimum of two Overnight Manager on Duty shifts per week. These shifts involve overseeing operations during late-night hours and ensuring the safety and efficiency of the facility.
• Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.
• 3-5 years related experience.
• Technical experience, to include property management system knowledge and Microsoft Office experience.
• Flexible schedule required, to include AM/PM, weekends and holidays.
  
  

Working Conditions/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift up 30 pounds. Prolonged sitting, standing, and bending without restrictions. Schedule will reflect business demands. Long and unusual hours on occasion. Strong listening skills and compassionate ear for employee related personal and professional issues.