Assistant Front Office Manager

AC Hotel San Antonio Riverwalk; San Antonio (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel in San Antonio, TX, is seeking an experienced Assistant Front Office Manager to oversee front office operations and ensure exceptional guest experiences. The ideal candidate will have strong leadership skills, excellent communication abilities, and a dedication to achieving high service standards in a dynamic hospitality environment.

Qualifications

• Experience in hospitality management, particularly in front office operations.
• Ability to maintain high service standards and guest satisfaction.
• Effective at managing and motivating a team.

Responsibilities

• Oversee all Front Office Operations to ensure total guest satisfaction.
• Manage Front Office, Door, and Valet staff effectively.
• Conduct pre-shift meetings and support training of hotel staff.

Skills

Communication

Multitasking

Problem Solving

Leadership

Job description

Winston Hospitality is looking for an experienced Assistant Front Office Manager for select-service 181 room AC Hotel by Marriott in San Antonio, TX.

FUNCTION:

Oversees all Front Office Operations to ensure profitability, control costs, maximize profits, ensures quality service standards and to ensure total guest satisfaction. To work closely with the Front Office Manager and oversee all areas of operation relating to the guest experience for Front Office and Guest Services. Manage Front Office, Door, and Valet.

RESPONSIBILITIES:

• Always maintain a warm and friendly demeanor.
• Ensures complete guest satisfaction.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel required meetings and trainings.
• Participate in MOD coverage as required.
• Organize and conduct pre-shift and departmental meetings.
• Supports hotel’s training needs and efforts.
• Assist FOM to maintain regular attendance as required by scheduling.
• Assist FOM to maintain high standards of personal appearance and grooming, which include wearing nametags.
• Assists in check-in/check-out of guests or any related guest service activity.
• Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Perform other duties as requested by management.

NOTICE: Standing, bending, stooping, and lifting weights up to and including 25 lbs. may be required. Night Audit Shifts my be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.

Source: Hospitality Online