Assistant Front Office Manager

Hersha Hospitality Management; Tampa (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality management company seeks an Assistant Front Office Manager in Tampa, Florida. The role involves overseeing front office operations, ensuring guest satisfaction, and managing staff. Ideal candidates will have hospitality experience and a degree, contributing to a dynamic team focused on excellence.

Qualifications

• 1 to 3 years of hospitality experience, including front desk operations.
• Degree preferred.

Responsibilities

• Oversee front office operations in the absence of the Front Office Manager.
• Monitor guest satisfaction scores and work towards increasing satisfaction.
• Assist in developing and monitoring budgets.

Skills

Supervision

Guest Service

Budget Management

Communication

Education

Associate's or Bachelor's degree

Job description

Overview

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations, including supervising front office personnel in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager → Rooms Division Manager → Assistant General Manager

Essential Job Functions

1. Interview, select, train, schedule, coach, and support associates, ensuring they perform according to brand or hotel standards and HHM core values.
2. Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
3. Monitor guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
4. Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
5. Assist in developing, implementing, and monitoring budgets and forecasts on a daily, weekly, monthly, and annual basis.
6. Review, submit for approval, and order capital budget items as required.
7. Review guest correspondence and incident logs; direct staff accordingly.
8. Ensure front office supplies and merchandise are fully stocked and inventory is maintained.
9. Collaborate with the Sales office to manage group resumes and rooming lists.
10. Monitor guest room occupancy to ensure efficient use and minimize overbooking.
11. Follow sustainability practices related to HHM’s EarthView program.
12. Practice safe work habits, wear protective equipment, and adhere to MSDS and OSHA standards.
13. Perform other duties as assigned by management.

Position Requirements

• Associate's or Bachelor's degree preferred.
• 1 to 3 years of hospitality experience, including front desk operations.

Work Environment and Conditions

• Work schedule varies; may include holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Values

People Are Our Capability — Hearts That Serve — Only Excellence — Stay Nimble — Own It

About Us

HHM Hotels is committed to equal opportunity employment. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, or any other protected status.