Front Office Supervisor

SHK Asia Pacific; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Job summary

AKA University City in Philadelphia is seeking a Front Office Supervisor with 1–2 years’ guest service experience to lead our front desk team. You will oversee daily operations, manage room inventory, assist residents, and ensure safety and confidentiality.

The role emphasizes friendly service, strong communication, and resolving disputes while delivering concierge-style assistance. The position requires a professional, service-oriented mindset and the ability to coordinate with multiple

Qualifications

• High school diploma or equivalent.
• 1–2 years of Resident Service experience.
• Flexibility with work schedule including nights, weekends and holidays.
• Meticulous attention to detail.

Responsibilities

• Engage all residents with an upbeat can-do attitude.
• Oversees daily front desk operations and manages daily room inventory.
• Supervises Resident Representatives during shift, ensuring team is taking breaks.
• Handles issues involving Residents and resolves disputes professionally.
• Welcomes residents by greeting, answering questions, and responding to requests.
• Registers Residents by confirming room requirements and issuing keys.
• Conveys information to Residents and provides concierge services.
• Completes daily shift reports and passes information to the next shift.
• Coordinating move-in/move-out materials and inspections as needed.

Skills

Resident service

Problem solving

Energetic attitude

English proficiency

Room operations

Education

High school diploma or equivalent

Job description

AKA University City is hiring for a Front Office Supervisor with 1-2 years’ guest service experience!

Team Member Requirements:

• Function as a representative of the AKA culture and standards to all Team Members and our residents.
• Approach all encounters with residents and Team Members in a friendly, service-oriented manner.
• Promotes a safe, secure and healthy work environment.
• Maintains Resident/Resident privacy and confidentiality by protecting all personal information.
• Team Member should have intimate knowledge of surrounding area including but not limited to: restaurants, retail, arts, cultural activities, etc.
• Familiar with emergency and safety procedures for your position.

Responsibilities:

• Engage all residents with an upbeat can-do attitude
• Oversees daily front desk operations and manages daily room inventory, mixing inventory
• Supervises Resident Representatives during shift, ensuring team is taking breaks
• Handles issues involving Residents.
• Ability to resolve resident disputes in a professional and courteous manner.
• Welcomes residents by greeting, answering questions, responding to requests.
• Registers Resident by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing Resident room keys.
• Establishes credit by verifying credit cards or obtaining cash.
• Conveys information to Resident by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides concierge duties to Resident by answering inquiries regarding resort and other services Resident may require, such as entertainment, shopping, business, and travel.
• Responsible for completing daily shift reports.
• Responsible for accurate and timely information passed on to the next shift.
• Coordinating resident move-in and move-out materials
• May be asked to assist in inspecting suites for arrivals.
• Knowledge of equipment components located in suites (i.e. TV, thermostat, HVAC, etc.)
• Maintain the team schedule book of any items of business that will be occurring during the day
• Call, confirm and customize all resident reservation requests to exceed residents expectations during their stay
• General knowledge of local dining, entertainment and historical options
• Providing a property tour and show room introduction when applicable
• Maintains resident confidence by maintaining service levels; garnering “repeat” visits
• Enhances property reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties as assigned.

Desired Skills:

• Demonstrated strong Resident service skills.
• Demonstrated problem solving and decision making skills.
• Demonstrated energetic, self‑motivating and a “can do” positive attitude.
• Proficiency in English (written and oral).
• Proven strong background in Room Operations

Required Qualifications:

• High school degree or equivalent.
• Minimum of one to two years of Resident Service experience.
• Ability to be flexible with work schedule including nights, weekends and holidays.
• Meticulous attention to detail
• Skills Needed: Motivational, verbal communication, written communication and manageability.

ABOUT AKA UNIVERSITY CITY

Welcoming you to Cira Centre South’s innovative vertical neighborhood, AKA University City encompasses 268 ultra-luxury furnished hotel and apartment residences in Philadelphia. Located on the upper 18 floors of Cira Centre South, AKA University City strives to enhance the experience of every resident, going above and beyond the typical extended stay hotel to offer a compelling lifestyle experience. The property’s 28th floor, Level28, is dedicated to our residents’ well‑being and enjoyment with an expansive glass‑enclosed Olympic‑sized pool, state‑of‑the‑art Technogym fitness center and yoga area, 3D golf simulator, outdoor terrace with fire pits, sophisticated a. Lounge, business center facilities, and a private screening room. AKA residents can also enjoy Walnut Street Café, a highly anticipated addition to Philadelphia’s burgeoning culinary scene, and Cira Green, a spectacular one‑acre elevated urban park offering an array of cultural arts events and experiences. Designed by Pelli Clarke Pelli Architects with interiors and amenities from Lissoni Associati, the location of AKA University City at Cira Centre South has a prominent place in the Philadelphia skyline - and the highest views of any residential building in the city.

ABOUT SHK MANAGEMENT, D/B/A KORMAN COMMUNITIES, PARENT OF “AKA”

Built on a sound foundation of family values forged over a century ago, Korman Communities carries forward a name synonymous with integrity, market savvy, and proven performance in the real estate development, investment and operations arenas. Korman's reputation reflects four generations of dedication and business acumen, resulting in the construction of more than 40,000 single family homes, 6,000 condominiums, 16,000 apartments and townhouses, 4,000 hotel suites, and 2,000,000 square feet of commercial space.

Korman's original furnished apartment concept, conceived of fifty years ago – short-term, furnished apartments in a traditional multi-family residential setting – has evolved to an innovative residential hybrid for travelers and discerning business persons seeking flexible‑stay furnished residences.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.