Front Office | Assistant Front Office Manager

Hyatt Hotels Corporation; Bellevue (WA); On-site; USD 80,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Retirement savings plan

Discounted rooms

Free parking

Tuition reimbursement

Job summary

Hyatt Regency Bellevue seeks an Assistant Front Office Manager to lead our Front Office team and enhance guest and colleague experiences on Seattle's Eastside.

The role partners with Front Desk, Guest Services, Bell, Concierge, and related teams to deliver a seamless, high-touch hospitality experience across all touchpoints.

Qualifications

• Minimum of one year of Front Office, Guest Services, or hotel supervisory experience.
• Experience in a full-service or luxury hotel environment preferred.
• Strong customer service and thoughtful hospitality mindset.

Responsibilities

• Assist the Front Office Manager with daily leadership and operation of Front Office.
• Oversee Front Desk, Guest Services, Bell, and Concierge operations.
• Serve as Manager on Duty and handle guest satisfaction and emergencies.
• Maintain visible leadership in lobby and throughout hotel.
• Ensure warm, efficient, personalized, and consistent service during stay.
• Collaborate with departments to deliver a seamless hotel experience.
• Support scheduling, staffing, and daily productivity of Front Office staff.

Skills

Front Office

Guest Services

Supervisory experience

Job description

Summary

Hyatt Regency Bellevue on Seattle's Eastside welcomes you to lead with our Front Office Team, as our Assistant Front Office Manager. Here you will have an opportunity to be instrumental in the guest and colleague experience, leading our Front Office colleagues.

Located in the heart of Bellevue's vibrant business and retail district, Hyatt Regency Bellevue is one of the largest and most highly regarded full-service hotels on Seattle's Eastside. With 732 guestrooms, extensive meeting and event facilities, multiple dining experiences, and convenient access to Bellevue's shopping, dining, and business communities, the hotel serves a diverse mix of corporate, group, leisure, and international travelers.

Our guests recognize Hyatt Regency Bellevue for its central location, welcoming hospitality, comfortable accommodations, and dedicated colleagues. The hotel is proud of its strong reputation in the Bellevue market and its continued focus on delivering exceptional guest experiences while creating a workplace where colleagues can thrive.

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters to experiences, and jobs to careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

The Assistant Front Office Manager reports to the Front Office Manager and assists with the leadership and daily operation of the Front Office division. This includes the Front Desk, Guest Services, Bell, and Concierge operations, as well as close coordination with parking, valet, door, and Security teams.

This role is highly involved in the day-to-day operation of the hotel and serves as a visible, accessible, and service-focused leader for guests and colleagues. The Assistant Front Office Manager will also serve as the hotel Manager on Duty, supporting the overall hotel operation, responding to operational needs, and ensuring a seamless guest experience across departments.

The ideal candidate is a hands-on, colleague-focused leader who understands that exceptional customer service is paramount. This individual will model Hyatt's values, build trust, communicate effectively, develop colleagues, and create an environment where teams are empowered to deliver thoughtful and personalized hospitality.

Duties include:

• Assist the Front Office Manager with the daily leadership and operation of the Front Office division.
• Provide oversight of Front Desk, Guest Services, Bell, and Concierge operations.
• Serve as the hotel Manager on Duty, assuming responsibility for hotel operations, guest satisfaction, colleague support, and issue resolution during assigned shifts.
• Maintain a visible leadership presence in the lobby and throughout the hotel.
• Ensure that guests receive warm, efficient, personalized, and consistent service throughout their stay.
• Respond to guest concerns, service recovery opportunities, and operational challenges with urgency, empathy, and sound judgment.
• Empower colleagues to resolve guest needs and provide exceptional customer service within established guidelines.
• Partner closely with parking, valet, door, and Security teams to support a safe, seamless, and welcoming arrival and departure experience.
• Liaise with Security regarding incidents, investigations, emergency response, safety concerns, and other matters affecting guests, colleagues, or hotel operations.
• Collaborate with Housekeeping, Engineering, Food and Beverage, Events, Sales, and other departments to deliver a seamless hotel experience.
• Support the scheduling, staffing, deployment, and daily productivity of Front Office and Guest Services colleagues.
• Monitor operational flow, arrivals, departures, room availability, VIPs, groups, special requests, and anticipated service challenges.
• Assist with cash handling, banking, audit controls, posting accuracy, guest adjustments, and other Front Office financial procedures.
• Support the Front Office Manager with payroll, timekeeping, reporting, forecasting, and other administrative responsibilities.
• Assist with recruiting, onboarding, training, coaching, recognition, performance management, and colleague development.
• Promote a positive, inclusive, and accountable work environment that strengthens colleague engagement and overall team satisfaction.
• Model Hyatt's values and enterprise leadership expectations in all interactions with guests, colleagues, leaders, and business partners.
• Encourage open communication, collaboration, psychological safety, and continuous improvement within the team.
• Apply Agile Ways of Working by setting clear priorities, creating regular opportunities for colleague input and feedback, addressing barriers quickly, testing and refining operational solutions, and adapting plans in response to guest needs, business conditions, and colleague feedback.
• Help identify barriers to service excellence and work with colleagues and leaders to develop practical, sustainable solutions.
• Participate in Front Office meetings, hotel leadership meetings, training programs, operational projects, and property initiatives.
• Maintain knowledge of Hyatt standards, policies, procedures, systems, and safety requirements.
• Demonstrate flexibility to work weekends, holidays, evenings, overnight shifts, and other schedules based on the needs of the hotel.
• Perform other duties and responsibilities as assigned by hotel leadership.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive or finite list of all responsibilities, duties, skills, or requirements. Management reserves the right to modify, add, or remove duties and responsibilities as business needs change.

The salary range for this position is $80,180.00 to $88,200.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, and education.

As a colleague, we have you covered with amazing benefits and perks!

Benefits

• Medical, after 30 days of employment
• Vision Insurance
• Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off:
  • Full-Time Colleagues:
    • 11 days (88 hours) earned for having 0 - 3 years of service
    • 16 days (128 hours) earned for having 4 - 8 years of service
    • 21 days (168 hours) earned for having 9+ years of service
  • (6) Paid Holidays per year
  • (6) Sick Days (earned based on hours worked)
  • Compassionate Leave
  • Jury Duty Leave

Perks

• Employee Assistance Program
• Free parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement*
• ORCA Pass subsidy*

*Eligibility requirements may apply

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.

View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

Qualifications

• Minimum of one year of previous Front Office, Guest Services, or hotel supervisory experience preferred.
• Previous experience in a full-service or luxury hotel environment preferred.
• A genuine desire to satisfy the needs of others in a fast-paced environment.
• Demonstrated commitment to exceptional customer service and thoughtful hospitality.
• Strong verbal and written communication skills.
• Proven ability to lead, coach, motivate, and develop colleagues.
• Demonstrated ability to create a positive colleague experience and contribute to strong engagement and team satisfaction.
• Ability to remain calm, organized, and professional while managing multiple priorities and changing operational demands.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Ability to exercise sound judgment and act with appropriate urgency while serving as Manager on Duty.
• Demonstrated ability to collaborate effectively with multiple departments and operational partners.
• Knowledge of, or strong interest in learning and applying, Agile Ways of Working.
• Alignment with Hyatt's purpose, values, service standards, and enterprise leadership expectations.
• Strong digital fluency, including the ability to use complex spreadsheets, presentations, documentation, communication platforms, property systems, and operational reporting tools.
• Knowledge of or interest in using artificial intelligence and other emerging technologies to improve efficiency, communication, analysis, and decision-making.
• Ability to learn and effectively use new systems and technology.
• Ability to work a flexible schedule, including weekends, holidays, evenings, overnight shifts, and variable shifts.
• Ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.