Front Office Manager OEM

Sherato; Des Moines (WA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Bonus Eligible

401k

Health/Dental/Vision/Life/Voluntary保险

Team and Travel Discounts

Career advancement opportunity

Job summary

Sherato in Des Moines, WA is seeking a Front Office Manager to lead guest services at our hotel and mentor the front desk team to deliver outstanding service. You will model the guest experience and ensure smooth operations across front desk, reservations, and audit.

This role requires 2+ years of branded-hotel Front Office leadership, strong English communication, and the ability to work days, nights, weekends, and holidays. Competitive benefits accompany a full-time schedule.

Qualifications

• 2+ years of Front Office Manager experience in a branded hotel environment.
• College degree or coursework in hospitality related field preferred.
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Fluency in English; additional languages beneficial.

Responsibilities

• Train, coach, and oversee daily operations of guest services for the hotel, including front desk, reservations, and audit.
• Collaborate with team daily to set the tone for the guest experience and demonstrate exceptional guest service.
• Coordinate with the team and other departments to achieve high guest and staff satisfaction; perform quality work with or without supervision.

Skills

Front Office Manager experience

English fluency

Leadership skills

Communication skills

Team motivation

Multi-tasking

Availability for varied hours

Education

Hospitality degree/coursework

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About Us:

Our TEAM culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role:

Are you a passionate, energetic leader that impressing guests comes naturally? Are you an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment? If this sounds like you, consider this exciting opportunity!

As Front Office Manager, you will mentor our dynamic front office TEAM ensuring outstanding customer service and delivering positive delivering an exceptional experience to every guest at our hotel.

* must have availability to work days, nights, weekends, and holidays

TEAM Benefits:

• Bonus Eligible
• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Team and Travel Discounts
• Career advancement opportunity

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:

In this role you will be responsible for the training, coaching, and daily operations of guest services for the hotel. This includes the front desk, reservations, and audit as well as general guest services working side-by-side with the team daily. This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.

As Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements:

• Previous 2+ years of Front Office Manager experience in a branded hotel environment
• College degree or coursework in hospitality related field preferred
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are beneficial
• Excellent verbal and written communication skills
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Full availability is required, must be able to work varied hours including nights, weekends, and holidays

$27.00 per hour

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online