Front Office Manager

DoubleTree by Hilton Hotel Chicago - North Shore Conference Center; Skokie (IL); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Bonus Eligible 10%

401k

Health/Dental/Vision/Life/Voluntary

Team and Travel Discounts

Career advancement opportunity

Job summary

DoubleTree by Hilton Hotel Chicago - North Shore Conference Center is seeking a Front Office Manager to lead training, coaching, and daily guest services across front desk, reservations, and audit. You will set the tone for the guest experience and mentor the front office TEAM to deliver exceptional service.

The role requires 2+ years in a branded hotel, a hospitality education background, and strong knowledge of hotel software. Ability to work varied hours and lead with energy is essential.

Qualifications

• 2+ years Front Office Manager experience in a branded hotel.
• College degree or hospitality coursework preferred.
• Strong knowledge of hotel software including OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack.
• Fluency in English; additional languages beneficial.

Responsibilities

• Lead training, coaching, and daily operations of guest services for the hotel (front desk, reservations, and audit).
• Set the tone for the guest experience and demonstrate leadership by example.
• Collaborate with team to achieve outstanding guest and team member satisfaction.

Skills

Leadership

Guest service

Communication

Team motivation

Multitasking

Education

Hospitality education/degree preferred

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About Us:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

Are you a passionate, energetic leader that impressing guests comes naturally? Are you an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment? If this sounds like you, consider this exciting opportunity!

As Front Office Manager, you will mentor our dynamic front office TEAM ensuring outstanding customer service and delivering positive delivering an exceptional experience to every guest at our hotel.

TEAM Benefits:

• Bonus Eligible - 10% bonus plan
• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Team and Travel Discounts
• Career advancement opportunity

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:

In this role you will be responsible for the training, coaching, and daily operations of guest services for the hotel. This includes the front desk, reservations, and audit as well as general guest services working side-by-side with the team daily. This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.

As Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements:

• Previous 2+ years of Front Office Manager experience in a branded hotel environment
• College degree or coursework in hospitality related field preferred
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are beneficial
• Excellent verbal and written communication skills
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Full availability is required, must be able to work varied hours including nights, weekends, and holidays

$60,000-$68,000 per year

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire

Source: Hospitality Online