Assistant Front Office Manager

Hyatt Union Square New York; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

Hyatt Union Square New York is seeking an Assistant Front Office Manager to oversee front office operations, coach staff, and uphold brand standards while delivering exceptional guest experiences.

You will monitor guest satisfaction, assist with budgeting and financial controls, and coordinate with Sales on group rooming lists, ensuring efficient occupancy and operations. This role offers growth within the Rooms Division.

Qualifications

• Experience in hospitality, including front desk operations.
• Associate or Bachelor’s degree preferred.

Responsibilities

• Interview, select, train, schedule, coach and support front office associates.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Monitor guest satisfaction scores and work toward increasing satisfaction.
• Assist in budgeting, financial controls and forecasting for the front office.
• Review, submit for approval, and order capital budget items as required.
• Coordinate with Sales to manage group resumes and rooming lists.
• Ensure inventory and supplies for front office and market are stocked.
• Adhere to safety standards (MSDS/OSHA) and safe work practices.

Skills

Staff supervision

Training & development

Scheduling

Guest satisfaction focus

Brand standards

Education

Associate or Bachelor’s degree preferred

Job description

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

HHM Hotels Benefits And Perks

• Competitive wages for full time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It