Assistant Front Office Manager

HHM Hospitality; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Transit Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels is seeking an Assistant Front Office Manager to support supervision of front office operations, train staff, and uphold HHM’s guest service and sustainability standards across the property.

The role assists the Front Office Manager, focuses on guest satisfaction, and collaborates with sales while maintaining safety and brand integrity within a dynamic hotel environment.

Qualifications

• Hospitality degree or related preferred.
• 1–3 years in hospitality, front desk operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Oversee front office operations in the absence of the Front Office Manager.
• Monitor guest satisfaction and work toward improving scores.
• Assist in monitoring front office financial operations and controls.
• Assist in budgeting and forecasts for the department.
• Review and order capital budget items as required.
• Ensure inventory and supplies are stocked for the front office and gift shop.
• Coordinate with Sales to input group resumes and rooming lists.
• Follow safety guidelines and OSHA standards.

Skills

Staff interviewing & selection

Training & development

Scheduling & coaching

Guest service excellence

Brand standards

Sustainability awareness

Education

Associate or Bachelor’s degree preferred

Job description

Overview

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

HHM Hotels Benefits and Perks

• Competitive wages for full time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.