Assistant Front Office Manager

Hampton Inn - Garden City; Village of Garden City (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Education/Professional Development

Referral Bonus Program

Job summary

HHM Hotels at Garden City is seeking an Assistant Front Office Manager to lead daily front desk operations, supervise associates, and uphold brand standards.

You will monitor guest satisfaction, assist in budgeting, coordinate with Sales for group bookings, and ensure inventory of front office items is maintained. The role requires 1–3 years in hospitality and an associate/bachelor’s degree.

Qualifications

• Associate or Bachelor’s degree preferred.
• 1–3 years hospitality experience, including front desk operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates to standards.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Monitor guest satisfaction and work toward improving scores.
• Assist in budgeting and forecasting for the department.
• Review capital budget items and manage approvals.
• Ensure front office supplies and inventory are maintained.
• Collaborate with Sales to input group resumes and rooming lists.

Skills

Front desk operations

Staff coaching & training

Guest relations

Budget monitoring

Education

Associate or Bachelor’s degree preferred

Tools

MS Office

Job description

Opportunity: Assistant Front Office Manager

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

HHM Hotels Benefits And Perks

• Competitive wages for full time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It