Assistant Front Office Manager

The Envoy Hotel, Marriott Autograph Collection; Boston (MA); In loco; USD 55.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages for full time and pt

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Descrizione del lavoro

The Envoy Hotel, Marriott Autograph Collection in Boston seeks an Assistant Front Office Manager to assist in overseeing front office operations and to supervise front office staff in line with brand standards and sustainability goals.

Ideal candidates will have 1–3 years of hospitality experience, including front desk operations, and an Associate or Bachelor’s degree is preferred. The role offers opportunities for career progression within the Rooms Division and a range of employee benefits.

Competenze

• 1 to 3 years hospitality related experience, including front desk operations experience.
• Associate or Bachelor’s degree preferred.

Mansioni

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with brand standards and HHM values.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Monitor guest satisfaction scores and work toward increasing satisfaction.
• Assist in monitoring front office financial operations and ensure compliance with controls.

Conoscenze

Interviewing

Coaching

Scheduling

Staff development

Front desk operations

Formazione

Associate or Bachelor’s degree preferred

Descrizione del lavoro

Opportunity: Assistant Front Office Manager
Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.
Potential Career Path
Front Office Manager – Rooms Division Manager – Assistant General Manager
Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

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