Assistant Front Office Manager

Four Seasons; New York (NY); On-site; USD 83,000 - 88,000; Full time

Benefits offered by this job

Robust benefits

Job summary

Four Seasons Hotel New York Downtown seeks an Assistant Front Office Manager to elevate guest experiences and lead Front Office operations. You will guide Front Desk, Guest Services and Concierge teams, ensuring seamless check-ins, arrivals and billing while upholding the brand’s service standards.

This role reports to the Front Office Manager. The position requires work authorization in the location and a proactive, inclusive leadership style to foster outstanding client experiences.

Qualifications

• Knowledge of housekeeping and front office operations.
• Must be able to read, write and speak English proficiently.
• Must have physical mobility to perform duties (lifting, walking, etc.).
• Flexibility to work all shifts, including weekends and holidays.

Responsibilities

• Oversee Front Office operations and act as manager on duty when senior managers are unavailable.
• Direct staff across Front Desk, Guest Services and Concierge; interview, train and schedule.
• Coordinate arrivals, departures and billing with Sales and Catering; manage room blocks and overnights.
• Monitor revenue opportunities and drive Upsell initiatives; ensure compliance with Four Seasons policies.
• Ensure safety, security and guest satisfaction; respond to emergencies as needed.

Skills

Housekeeping knowledge

English proficiency

Mobility up to 50 lbs

Flexible schedule

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Our Vision

We are New York’s Luxury Lifestyle Icon.

Our Mission

To inspire meaningful connections… To curate exceptional experiences… To deliver passionate service… …with kindness, care and a commitment to excellence

Our Purpose

To Enrich the Lives of Employees, Guests and the Community around us

Our Values

• We think differently
• We are client obsessed
• We have passion
• We own it

We Truly Care About Each Other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Assistant Front Office Manager who share a passion for excellence and who infuse enthusiasm into everything they do. Our Assistant Front Office Manager has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. This position reports to the Front Office Manager. Work authorization for the location is required.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Assistant Front Office Manager, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

Who You Are

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

Essential Functions

The Assistant Front Office Manager oversees the Front Office operations and acts as the manager on duty in the hotel when senior managers are not available. The Assistant Front Office Manager directs staff that performs the following duties: welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, and prepares and explains the bill. The Assistant Front Office Manager will oversee multiple operational departments in the absence of senior management presence and responds to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

• Manage the staff of the Front Office (Front Desk, Guest Services and Concierge).
• Interview, train and schedule staff. Conduct Performance Evaluations and disciplines of staff when needed.
• Coordinate arrivals, departures and billing requirements with Sales and Catering Department.
• Block rooms for arrival and ensure any discrepancies are resolved. Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keep team on track to meet Upsell Goal.
• Drive all Key Performance index scores relating to service.
• Establish training and accountability with the team to achieve high results above benchmarks.
• Assure that all financial and credit procedures are followed.
• Take action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior management is not available.
• Respond swiftly and effectively in any hotel emergency or safety situation.

Qualifications And Skills

We are looking for individuals who have a knowledge of housekeeping with good communication skills. Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50 lbs. Speaking, writing and reading English is required. Positive attitude and willing to learn is must. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

https://careers.fourseasons.com/us/en/

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown

Salary Range- $83,000 - $88,000

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Four Seasons is an Equal Opportunity, Affiantive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affiantive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf